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Manager, Student Records, Scheduling and Assessment

1 month ago

Toronto, Canada University of Toronto Full time

**Date Posted**:06/23/2023
**Req ID**: 32204
**Faculty/Division**: Faculty of Pharmacy
**Department**: Faculty of Pharmacy
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00053573

**Description**:
**About us**:
With nearly 1,000 undergraduate and over 140 graduate students walking the halls of our iconic building, the University of Toronto’s Leslie Dan Faculty of Pharmacy is a recognized global leader in the fields of pharmacy education and research. Together, we are moving science and health through a focus on excellence and innovation.

With over 180 faculty members including researchers, clinician scientists, clinical educators and community, hospital and affiliated experts, we are the top faculty of pharmacy in Canada and ranked among the top globally. We are committed to offering leading-edge pharmacy education programs and driving innovation and discovery in the pharmaceutical sciences. Our scientists are catalysts for the discovery of novel therapeutic targets, new drugs, medical devices, diagnostic tests and new solutions to provide the safest, most effective and affordable therapies for patients and methodologies to foster pharmacy practice excellence.

**Your opportunity**:
Our Faculty provides an open, professional environment that fosters collaboration, and creativity in a culture that is built on respect, self-motivation, innovation and teamwork. The Student Services team supports all of the Faculty’s students from recruitment and pre-enrolment to graduation and beyond. We strive to create an engaging environment outside the classroom for our students, that reflects the curriculum delivered by our supportive faculty members.

Under the general supervision of the Registrar and Director, Student Services, you will provide comprehensive student record management, exam administration, and grade processing, as well as instructional and exam space management. You will plan and implement changes in support of the modernization of the unit to provide exemplary student services. As a member of the Registrar’s Office and the Student Services team, you will work collaboratively with colleagues while providing direction to staff members supporting the student services portfolio.

**Your responsibilities will include**:

- Analyzing collections, records and/or reference administration processes and recommending improvements
- Producing complex statistical and/or financial reports
- Overseeing the allocation of instructional space
- Analyzing, drafting and submitting course schedules and/or room allocations for approval
- Overseeing the delivery of all final, deferred and off-campus examinations
- Coordinating the submission process of student grades/marks
- Reviewing and assessing student records to determine academic standing and informing students of changes
- Directing the activities of a group of staff-appointed employees all performing a similar function

**Essential Qualifications**:

- Bachelor's degree or acceptable combination of equivalent education and experience
- Minimum five to seven (5) years' experience in a university registrarial setting
- Experience with Graduate and Professional program student academic advising and counselling, including counselling for students with exceptional personal, health and academic needs
- Experience with facilitating partnerships with constituents from a variety of institutional functional areas (students, student leaders, staff, faculty, administration)
- Experience with managing cost recovery and electronic payments systems
- Demonstrated competency in using evaluation and research tools, and demonstrated ability to analyze and synthesize data including data outputs from ROSI
- Expert knowledge and proficiency with a student information system such as the Repository of Student Information (ROSI) including progression, transcripts, enrollment, grades, downloads of information (ROSI outputs)
- Strong understanding of strategic enrolment management concepts, academic progression and academic policies in a lock step health care program that contribute to a quality university experience
- Ability to create and implementstandard operating procedures using strong organizational and analytical skills
- Highly developed ability to create systems to improve the efficiency of daily goals and annual objectives
- Superb interpersonal, and communication skills (verbal and written) that support both student development and effective student services management
- Demonstrated knowledge of customer service and communications standards in accordance with the Accessibility for Ontarians with Disabilities Act (AODA)
- Excellent knowledge of U of T supports and services available to be able to refer students or serve as a resource to other student facing staff/faculty
- Strong computer skills including Microsoft Word, Excel
- Strong understanding of faculty governance processes and impact on programs/pathways and experience supporting academic standing com

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