Student Insurance and Office Manager
3 weeks ago
**About IGNITE**
At IGNITE Student Union (IGNITE), we value individuals that show up as their whole selves and who are as diverse, inclusive, and fun as our student body.
IGNITE is the official student union representing more than 33,000 full-time students at Humber College and the University of Guelph-Humber. To find out more about us and what we offer students, visit us here.
**What you can expect in a Student Insurance & Office Manager Role at IGNITE**:
- You will provide exemplary customer service in-person, virtually, and over the phone to our customers
- You will provide leadership and guidance to develop and maintain a cohesive and integrated team.
- You will support the delivery of IGNITE’s student insurance program, policies and practices through collaboration and engagement with key stakeholders.
- You will achieve customer service objectives by contributing customer service information and recommendations to the strategic plan and reviews.
- You will resolve escalated customer (students) questions and/or concerns promptly to maintain optimal performance in service quality, accuracy, efficiency, and risk management.
- You will provide in-office and online support in overseeing and accounting for the release of student documents, managing office transactions, and maintaining a professional office.
- You will be responsible for engaging with customers throughout the student life cycle
- You will foster a safe space for your team, where they are comfortable sharing feedback and advocating for the change, they see necessary.
- You will assist with the maintenance and upkeep of the office supplies and equipment.
**What IGNITE will expect from you**:
- Three (30 to Five (5) years managerial experience in a customer service or guest services role
- Bachelor’s degree in business management, Management, or equivalent-preferred
- Experience managing a team
- A bonus if you have experience working in a post-secondary institution
- Added bonus if you have Zendesk experience
**Required competencies**:
- Critical Thinking
- Integrity and Trust
- Leadership
- Managing Safety Risks (either physically or psychologically)
- Teamwork and Collaboration
- Attention to Detail
- Customer Focus
- Compassion
- Managing Relationships
**What you can expect from IGNITE**:
- A diverse and inclusive community of belonging where team members are empowered to bring ideas to the table and act
- Generous total rewards plan - comprising of health and dental benefits, work/life balance, and career benefits
- A fun, collaborative environment where nothing is too small to be celebrated
- Paid time off (PTO), holiday closure and a hybrid work environment that allows you time to recharge
**Our Hiring guidelines**:
IGNITE is committed to a workforce that reflects the diversity of our students and our city. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a post-secondary environment.
IGNITE is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). IGNITE will work with applicants requesting accommodation at any stage of the hiring process. This document is available in an alternate format on request.
We thank all applicants for their interest in this position.
**Salary**: $65,000.00-$72,000.00 per year
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