Guest Experience Agent Lead, Lake Minnewanka

1 week ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.

What will your compensation be?:
The wage for this role $18.50/hour.

When does this adventure begin?:
What perks can you expect?:

- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

What will you do in this job?:

- Ensure that a high level of customer service is given to each guest
- Be prepared for a fast-paced work environment with changing conditions
- Demonstrate a positive attitude and good communication skills
- Work in a team environment as well as independently
- Ensure smooth operation by coordinating tour boats departures; operate radio communication hub
- Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions
- Understand and promote all products, services and policies offered by Pursuit BJC
- Maintain a clean, organized and fully stocked retail floor
- Effective handling of complaints and disputes while adhering to and setting the example of hospitality standards
- Set the standard and motivate a team to complete day to day tasks and ensure smooth daily operations
- Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise
- Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe

What skills and experience do you need for this job?:

- Able to work in a team environment as well as independently
- Attention to detail and good communication skills
- Ability to think calmly and clearly in any situation
- Cash handling experience
- Strong customer service skills
- Be a self-starter and have a passion for motivating others
- Ability to focus attention on guests’ needs and work cohesively as a team remaining calm and courteous in a high volume, fast paced environment
- Desire and passion to lead a team by example and set standards for hospitality
- Ability to use effective interpersonal and communication skills to influence and encourage a small team, as well as creating an environment of mutual trust and respect
- Be solution oriented and strive to effectively solve problems in a timely manner
- Comfort and experience in providing feedback in a constructive manner to improve employee performance and engagement
- Ability to provide personal and exceptional service to all guests
- Second language an asset
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

- Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
- Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

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