Dockhand/rentals Supervisor, Lake Minnewanka

1 week ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.

What will your compensation be?:
The starting salary for this role is $19.50 per hour.

When does this adventure begin?:
What perks can you expect?:

- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

What will you do in this job?:
- Lead and motivate a small team of Dockhand/Rentals Agents- Train and continuously evaluate the Dockhand/Rentals Agents team on POS systems and safety procedures
- Sustain a safe environment in all areas controlled by Minnewanka Lake
- Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe
- Be prepared for a fast-paced work environment with changing conditions
- Demonstrate a positive attitude and good communication skills
- Ensure that a high level of customer service is given to each guest- Introduce, teach and enforce safe boating rules and operation of vessels- Effectively handle guest complaints while adhering to and setting the example of hospitality standards
- Operate POS systems; assist guests in completing rental agreement forms- Supervise Lake Minnewanka rental area, and provide on water assistance to guests in need
- Perform daily checks on rental boats and docks
- Small daily maintenance tasks

What skills and experience do you need for this job?:
- High attention to detail and excellent communication skills- Be a self-starter and have a passion for motivating others- Comfort and experience in providing feedback in a constructive manner to improve employee performance and engagement- Be solution oriented individual and strive to effectively solve problems in a timely manner
- Ability to multitask in fast paced environments
- Ability to think calmly and clearly in any situation- Strong customer service skills- Mechanically inclined
- Pleasure Craft Operator Card (PCOC), support and course reimbursement provided
- Second language an asset- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

- Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
- Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

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