Retail Finance Customer Care Coordinator
3 months ago
**Summary of Responsibilities**
Handle Inbound/Outbound Yamaha Financial Service customer’s calls on a daily basis. Provide customer assistance in a friendly and professional manner. Be a brand ambassador representing Yamaha Financial Services in the best possible light. Available for all rotating shifts (Monday through Saturday). Handle Inbound/Outbound early-stage collection calls.
**Key Duties & Responsibilities**
- Handle After Call Work (ACW) activities.
- Participate in special projects as required.
**Education Requirements and/or Experience Requirements**
- **Degree/Diploma**:Minimum - High School Diploma
- **Program of Study**:General
- **Years of Experience**:3 to 5 years
- **Type of Experience**:Financial services call centre experience
**Skills & Abilities**
- Superior organizational skills and ability to multitask.
- Strong negotiation skills.
- Efficient in following processes.
- Excellent time management skills.
- Professional phone etiquette.
- High emotional IQ.
- Team player.
- Available for a 5-day week with varying rotating shifts including Saturday availability.
- Strong analytical skills and detail oriented.
- Bilingual (English and French) is required.
Title: Retail Finance Customer Care Coordinator
Status: Full Time
Department: YMFCA
Reports to: Team Lead, Customer Experience
Location: Toronto
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