Finance Collections Assistant

3 weeks ago

Regina, Canada Saskatchewan Government Insurance Full time

Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
- In-Scope
- Permanent, Full Time
- Location: Regina
- Division: Finance
- Pay Range: $54,024 - $68,184
- Close Date: April 19th, 2024

Work Location: This role is eligible for hybrid - this means you’ll have the flexibility of working from home and in the office (at Regina Head Office), on a scheduled rotation once probation requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

GENERAL ACCOUNTABILITY

The Finance Collections Assistant is responsible for the collections of customer amounts owing to the Auto Fund. This job examines customer files, pursues, and negotiates payments in accordance with corporate policy and legislation. The more complicated or difficult cases are escalated to a senior role or the Manager.

KEY ACCOUNTABILITIES
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned._

Payment Collection Administration- Initiates, submits, balances and confirms finalized negotiated repayment plans for customers ensuring correct payments are processed; answers inquiries on accounts and processes and counsels customers regarding consequences of default.-
- Monitors and balances daily pre-authorized payment files sent through the bank; administers the Finance Collections Issuer account including closing and balancing end of periods, preparing deposits, and balancing and reconciling monthly statements.-
- Performs interest calculations on outstanding customer receivable amounts, administration fees on Customer Finance Plans, prorated fees, and refunds.-
- Compiles metrics to help determine repayment success.-
- Completes end-of-period balancing and bank deposits for the assigned Collections issuer on payments processed.Payment Default Administration- Responds to, amends, and resolves issues with payments and payment plans including, but not limited to returned payments, missed payments, skipped payments, new amounts and adjusting future payments or renegotiating payment terms including payment amounts and term lengths.-
- Responds to inquiries from customers, issuers and/or Auto Fund employees on collections regarding payment plans, refusal to issue products or the cancellation of products that were issued. Investigates, reviews, and determines appropriate action on default accounts including cancelling of products with appropriate written notification in accordance with regulations.Uncollectible Receivables Administration- Prepares customer collection files for remittance to collection agencies ensuring all accounts fall within legal timeframe requirements.-
- Responds to bankruptcy and consumer proposal filings regarding outstanding receivables; reviews file for amounts owing and prepares letter for trustee.-
- Provides justification to customers of Auto Fund position on collections regarding refusal of products and ineligibility for payment plans.-
- Investigates customers who have inaccurate contact information to aid in the collection of the amount due i.e. Facebook searches, InterProvincial Records Exchange (IRE) searches, corporate searches, Equifax credit searches, internet searches, Corrections Canada inquiries, bankruptcy searches, land titles and personal property searches, Vital statistics, etc.High Performance Team & Culture- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.-
- Displays leadership by committing to a culture of continuous learning/development of self and supporting others by actively sharing knowledge, providing guidance, mentoring, training and supporting developmental opportunities.-
- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.TECHNICAL KNOWLEDGE & SKILLS- Knowledge of the Automobile Accident Insurance Act and Traffic Safety Act and other related Acts and their regulations.-
- Knowledge of SGI Auto Mate, Auto Fund driver and vehicle programs including the Safe Driver Recognition program.-
- Knowledge of Auto Fund’s Customer Finance plan and Customer Payment plans.-
- Knowledge of Collections standards, practices and processes.Skill in telephone etiquette i.e. answering phones, handling the call, listening, professionalism and terminology.EDUCATION & CERTIFICATIONS- Two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business, or defined equivalency.-
- Required to obtain the National Collector Certificate Program or other relevant industry certification.EXPERIENCE- 1 - 3 years’ experience in receivable collections.Pay Range:$54,024.00 - $68,184.00

Posting Close Date:
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