Chief Dispatcher

6 months ago

Edmonton, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Chief Dispatcher is a front-line supervisor position responsible for the management of day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) in order to meet CN’s service commitments. The incumbent’s primary responsibility is to ensure network fluidity, optimal crew utilization and transportation plan implementation. The Chief Dispatcher oversees the dispatching of trains by providing direction to the RTC based on regional goals and initiatives. Managing the day-to-day operations of a 24/7 function, the role is critical to ensuring the on-time performance of trains, and thus, CN’s commitment to customers.

**Main Responsibilities**

Safety Orientation, Understanding, Compliance and Enforcement
- Coach and train unionized employees on safe operating procedures for train movement
- Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and take action on non-compliant behaviour
- Train, audit, and enforce standard operating procedures
- Ensure safe operation as measured by accidents and incidents and employee injuries
- Achieve weekly and monthly safety observation expectations and objectives in regards to the safety management plan

Problem Solving and Decision Making
- Maintain teamwork and order amongst staff, contractors, and internal clients by acting with a sense of urgency to respond to issues as they may arise
- Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability
- Manage crew utilization, track deadheads, recrews and labour cost and take action to improve the operations and cost control

Planning and Organizing Workload
- Prepare daily meet plans
- Responsible for the oversight of track maintenance, track repairs, and upgrades while overseeing the operation of train movement
- Set recover plans for service exceptions in conjunction with field
- Manage train line ups and train meets and to predict estimated time of arrival and train crew needs
- Align train crews and schedule
- Determine best opportunity to move trains against multiple demands
- Give recommendations to cost control and asset utilization when planning workflow and implementing decisions

General Leadership of Union Workforce
- Communicate company goals and policies to create clear understanding of direction and expectations
- Conduct investigations per collective agreement and issue discipline in collaboration with the leadership team
- Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching

Performance Management, Training and Onboarding
- Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
- Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently
- Identify and coach performance deficiencies, and take action to build required behaviour
- Share best practices, information and operational concerns in order to create transparency and clear understanding of CN’s direction and expectations

Working Conditions

The role has irregular hours (including nights, weekends, holidays). The incumbent has an overall commitment to safety, while working in conjunction with collective agreement.

**Requirements**:
Experience

**Industrial Work**
- Industrial work experience that demonstrates progression of responsibility and complexity in a safety-compliant environment*
- Minimum 4 years of supervisory experience of unionized employees*
- 2 years of experience as a Rail Traffic Control Dispatcher*
- Any experience for these above would be considered as an asset

Education/Certification/Designation
- High School Diploma
- Bachelor’s Degree in Business or Logistics*
- Any designation education for these above would be considered as an asset

Competencies
- Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations
- Inspires others with impactful communications and adapts well to its audience
- Makes informed and timely decisions to succeed
- Collaborates with key internal stakeholders to enable higher productivity
- Continuously displays a customer centric attitude in order to improve the customer’s journey
- A

  • Chief Duty Dispatcher

    6 months ago

    Edmonton, Canada Flair Airlines Ltd. Full time

    **Are you ready to take your career to new heights?** **Job Title**: Chief Duty Dispatcher **Department**: Dispatch **Location**:Edmonton **Work Arrangement**:This role is primarily based in the Corporate Office. **Position Overview**: Reporting to the Senior Manager, Dispatch, the **Chief Duty Dispatcher** will be responsible for the day of operations...

  • Chief Duty Dispatcher

    6 months ago

    Edmonton, Canada Flair Airlines Ltd. Full time

    **Are you ready to take your career to new heights?** **Job Title**: Chief Duty Dispatcher **Department**: Dispatch **Location**:Edmonton **Work Arrangement**:This role is primarily based in the Corporate Office. **Position Overview**: Reporting to the Senior Manager, Dispatch, the **Chief Duty Dispatcher** will be responsible for the day of operations...

  • Chief Dispatcher

    6 months ago

    Edmonton, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Chief Dispatcher

    1 month ago

    Edmonton, Canada CN Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Chief Dispatcher

    5 months ago

    Edmonton, Canada CN Full time

    Job Summary The Chief Dispatcher is a front-line supervisor position responsible for the management of day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) in order to meet CN’s service commitments. The incumbent’s primary responsibility is to ensure network fluidity, optimal crew utilization and...

  • Chief Dispatcher

    6 months ago

    Edmonton, Canada CN Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Chief Dispatcher

    3 days ago

    Edmonton, Canada CN Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Crew Dispatcher

    6 months ago

    Edmonton, Canada CN Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The opportunities we offer are meaningful because...

  • Chief Operations Manager

    4 weeks ago

    Edmonton, Alberta, Canada Canadian National Railway Full time

    Job SummaryThe Chief Dispatcher is a critical frontline supervisor position responsible for overseeing the day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) in order to meet CN's service commitments.Main ResponsibilitiesSafety Orientation, Understanding, Compliance and EnforcementCoach and train unionized...

  • Crew Chief

    6 months ago

    Edmonton, Canada ServiceMaster Restore Full time

    Reporting to the Operations Manager, the Crew Chief will be responsible for leading and working job sites that have been affected by flooding, fires, mold and sewer back up. Our employees are required to perform duties in homes, businesses as well as government buildings that have been affected by emergency situations. Out of town work may be required for...

  • Restoration Lead

    6 months ago

    Edmonton, Canada ServiceMaster Restore Edmonton Full time

    ServiceMaster Restore of Edmonton requires a Crew Chief who will primarily be responsible for leading the daily activities of Emergency staff. The Crew Chief will lead, train, mentor and manage the daily on the job work activities of Emergency Technicians. **Position Overview** A ServiceMaster Crew Chief will be required to enter, lead and work job sites...

  • Assistant Chief, Production

    6 months ago

    Edmonton, Canada Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Receptionist

    1 month ago

    Edmonton, Canada Prowse Chowne LLP Full time

    **KEY RESPONSIBILITIES**: As the Receptionist you are the first point of contact for all visitors and clients and support both the Administrative and Operations sides of the business. You report to the Chief Operating Officer. - Greet and welcome guests upon arrival. - Direct visitors to the appropriate person and meeting room. - Answer, screen, and forward...

  • Crew Management Supervisor

    6 months ago

    Edmonton, Canada Canadian National Railway Full time

    At CN everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Digital Evidence Coordinator

    1 week ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 65067 Ministry: Public Safety and Emergency Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: December 16, 2024 Classification: Technologies 6 **Salary**: $2,694.27 to $3,537.86 bi-weekly ($70,320.45 -...

  • Customer Service Coordinator

    3 months ago

    Edmonton, Canada Westcorp Inc. Full time

    Join the Westcorp Team!: **Position Summary**: As a key member of the Commercial Property Management team, the Commercial Concierge will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton. **Who You Are**: - You are a professional who is well dressed, with superior written and...

  • Concierge

    6 months ago

    Edmonton, Canada Westcorp Inc. Full time

    Join the Westcorp Team!: **Position Summary**: As a key member of the Commercial Property Management team, the Commercial Concierge will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton. **Who You Are**: - You are a professional with superior written and verbal communication...

  • Commercial Concierge

    6 months ago

    Edmonton, Canada Westcorp Inc. Full time

    Join the Westcorp Team!: **Position Summary**: As a key member of the Commercial Property Management team, the Commercial Concierge will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton. **Who You Are**: - You are a professional who is well dressed, with superior written and...

  • Receptionist

    6 months ago

    Edmonton, Canada Westcorp Inc. Full time

    Join the Westcorp Team!: **Position Summary**: As a key member of the Commercial Property Management team, the Commercial Receptionist will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton. **Who You Are**: - You are a professional who is well dressed, with superior written and...

  • Account Executive

    6 months ago

    Edmonton, Canada SIRKit Ltd Full time

    **What's great about SIRKit?** SIRKit provides an inclusive environment of like-minded technology professionals working towards a common goal. We put service ahead of sales, as our company was built by and is still run by technicians; our leadership team is entirely composed of former technicians. We pride ourselves on hiring the best, compensating fairly,...