Customer Service Associate

2 days ago


Markham, Canada Exela Technologies Full time

**Title - Customer Service Associate**

**Location
- Markham, CA-ON, L4W 5C7**

**Key responsibilities include**:

- Backfill for front receptionist
- greet visitors, answer phones, and hospitality duties
- Identify objective data and enter (“key what you see”) at a high level of productivity and accuracy.
- Perform data entry tasks from a paper and/or document image.
- Utilize system functions to perform data lookup and validation.
- Maintain a high degree of quality control and validation of the completed work.
- Identify, classify, and sort documents electronically.
- Update computer records on multiple local databases.
- Locate, retrieve, maintain, organize and assist users
- Retrieve and/or archive documents.
- Ensure operating and quality standards are met based on service objectives
- Maintain accuracy of required reports and logs.
- Ensure the highest level of customer care.
- Ensure adherence to business guidelines, safety, and security procedures.
- Support financial results by minimizing site waste and rework.
- Create excel spreadsheets, mail merge projects, and word documents.
- Ability to multi-task and manage multiple priorities and deadlines is critical.
- Perform A/P functions.
- Assist with general facility computer tasks and support.
- Process system access requests for clients.
- Dependable, Self-motivated, and accountable.
- Must be a team player with a solution-minded attitude.
- Take direction from supervisor or site manager.
- Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc).
- Perform other tasks as assigned.
- Adhering to all safety procedures

*

**Position Requirements**:

- High school diploma or equivalent (GED) required
- Minimum of 1-year A/P related experience preferred
- Ability to communicate both verbally and written with customers and company personnel required.
- General knowledge of Access and Lotus Notes databases.
- Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first-level troubleshooting.
- Strong organizational and administrative skills preferred.
- Proficient with PC and windows.
- Proficient in MS Office.
- Ability to walk, sit, stand, or sit for long periods (possibly entire shift).
- Ability to adhere to the employee attendance policy

*

**Preferred Qualifications**:

- One year administrative/Accounts Payable or related work experience preferred
- Proven organizational and multi-tasking skills.

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)



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