Customer Care Associate

5 days ago


Markham, Canada Precise ParkLink Inc. Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Job Summary**:
Precise ParkLink manages all parking requirements on behalf of Oak Valley Health-Markham and is looking for a Customer Care Associate to fulfil a full-time position.

**Location**:
381 Church Street, Markham, ON L3P 7P3

**Employment**:
Full-time

Monday - Friday

**Hours**:
9:00am to 5:00pm

**Compensation**:
Hourly-$15.00 per hour

**Qualifications**:

- SKILLS AND SPECIFICATIONS: _
- Strong computer skills, must have experience with Window; Microsoft Office Outlook, Excel, Word
- Must have excellent communication skills
- Fluent in English
- Excellent customer service skills
- Ability to operate independently as well as in a team

**Attributes**:

- _Demonstrated ability to solve complex problems_
- _Excellent technical communication skills: ability to explain complex solutions and processes clearly to others _
- _Collaborative and demonstrates strong interpersonal skills_
- _Self-managed while accurately following instructions_
- _Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments _

**Job Responsibilities / Duties**:

- Interact and assist customers via intercom or telephone.
- Identify emergency and non-emergency situations on site.
- Remotely access Parking control system to troubleshoot and provide level-1 customer support.
- Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as assigned

**Hiring Contact**:
Please submit your resume to Client Relations.

**Salary**: $15.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift


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