Customer/warehouse Associate

6 months ago

Markham, Canada Component Hardware Canada Full time

**Position Summary**:
The **Customer/Warehouse Associate** has a hybrid of responsibilities that include warehouse picking, shipping and receiving functions, assembly department work. customer service order entry, maintains client accounts, which includes providing status information, and acting as the liaison between the client and internal Component Hardware departments. This role has an inside sales component for proactive engagement with a select assigned customer group.

**Principal Duties & Responsibilities (Essential Functions)**:
The Customer Service Associate key functions by assigned responsibility

**Customer Service Representative**
- Order entry with high degree of accuracy
- Provides price quotes using contracts, upon the approval of the BDM
- Provides customers literature and price book requests
- Expedites and manages all open orders
- Acts as a partner to the BDM assigned to customers for implementations for new product launches; in conjunction with the BDM, conducts milestone reviews of progress against project plans
- Ensures that communications to client is accurate, timely, and appropriate
- Identifies changes and modifications to existing products and services
- Maintains and reviews inventory levels and orders stock if necessary; provides inventory status to client
- Operates independently in most activities

**Warehouse/ Shipping/Receiving/ Assembly**
- Loads and unloads materials in the warehouse, storage facilities and trucks. Receives and processes warehouse stock products.
- Brings materials into the organization and confirms materials against invoices to ensure that all deliveries are accurate. Counts and weighs parts to check quantity and accuracy. Contacts Purchasing when shipment is inaccurate to rectify the discrepancy.
- Picks parts for shipment and packaging according to shipping procedures. Fills out the appropriate paperwork to ship the product. Prepares and completes orders for delivery or pickup according to schedule (counts items, loads, packs cartons, shrink-wraps, labels, and ships).
- Performs transactions in the stock process to enter new quantities and put stock on our shelves when receiving; when shipping, removes items from stock.
- Performs inventory control and maintains high quality standards for audits. Reports any discrepancies.
- Maintains a clean and safe working environment and optimizes space utilization, as well as, adheres to quality service standards and complies with procedures, rules and regulations.
- May use some or all of material moving equipment including pallet jacks, forklifts and dollies to bring products and materials to an appropriate location; ensures the safe operation and regular maintenance of company vehicles and other equipment.

Assembles product according to procedure, packaging and boxing items along with labeling and put away.

**Education/Experience**:
Bachelors Degree and 3+ years of customer service or account management experience within a manufacturing and warehouse environment.

**Knowledge, Skills & Abilities**:

- Demonstrates a commitment to high levels of customer service and a sense of urgency in satisfying and delighting clients
- Strong organization and time management skills - able to handle multiple aspects of several ongoing projects, including timelines, client concerns and other internal project maintenance as needed
- Must have technical and logical thinking abilities, along with good problem-solving skills
- Professional demeanor and appearance, including the maturity required to interact with higher management (both internal and with the client)
- Solid knowledge of process improvement methods/LEAN experience preferred
- Proficient in Microsoft Office Suite (including MS Word, and Excel)
- Must be assertive, intuitive, cooperative, creative and flexible
- Able to work under pressure in a fast-paced environment and remain composed and objective in highly stressful situations - conflict resolution skills are desirable
- Conceptual understanding of sales and customer support
- Able to work overtime as needed
- A dynamic personality that can establish and cultivate great relationships over the phone
- An assertive and positive attitude
- A passion for follow up, follow through and finishing what s/he started
- Strong interpersonal, analytical, verbal and written communication skills; able to quickly and effectively articulate CHG’s value proposition to decision makers via the phone
- Technically savvy and naturally curious about our customers, competitors and products to drive value and results

**Physical Demands**:
While performing the duties of this job, the individual is regularly required to stand, walk, sit, talk, hear, and use hands and is frequently required to reach with hands and arms. Ability to lift 50lbs required.

**Job Types**: Full-time, Permanent

**Salary**: From $22.50 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended healt

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