Service Contracts Administrator

3 months ago

Surrey, Canada BC Hydro Full time

**A workplace powered by you**

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Service Contracts Administrator**

Number of positions: 1 Job Location: Surrey Trades Training Centre

Employment type: Temporary Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 58,100.00 - 63,800.00

**What you'll do**
- Participates in developing service level agreements, including providing input to contract pricing and billing. Monitors

contract delivery expectations, costs, and related contract and performance measurement, incentive and penalty details in
discussion with the reporting manager, Field Services and clients. Compiles and presents information using advanced
- Administers service contract for Field Services to Lines of Business and other Third Parties such as the outsourcing of

support services, fleet and other services by: compiling costs and billing information; assisting with contract and relationship
management; assisting in conducting benchmarking studies to compare, report and prepare recommendations on service
quality and improvements. Sets up, monitors and reconciles a variety of information using contract/cost management and
financial management systems and refers unusual data to manager; checks, codes and prepares invoices for sign off by
others.
- Participates in communicating policies, standards and processes for the management of contracts for Field Services in

discussion with reporting manager, and through participation in various forums assists in supporting the service contract
environment.
- Provides support in customer interfaces (internal and external parties) through various stages of the contract by: assisting

in defining service requirements to identify activities performed by Field Services, and preparing pricing documents,
reporting templates, monthly status reporting etc; providing service delivery assistance on a day-to-day operational level.
Performs a variety of duties including gathering, maintaining and creating data from various sources such as electronic files
and information data sheets from technical staff; verifies data received, identifies discrepancies, updates and/or makes
required changes.
- Performs a full range of clerical, administrative and business duties such as preparing and processing a variety of

documents, reviewing and verifying completeness and accuracy of information, identifying discrepancies, and contacting
appropriate staff for clarification/verification.
- Receives, prioritizes and routes unit correspondence to appropriate personnel for further handling, including locating file

references; responds to enquiry’s related to service provision in absence of manager; composes routine letters and memos.
- Coordinates and integrates conflicting schedules for managers; monitors and prioritizes workflow through Manager's

office.
- Performs duties of a minor nature related to the above duties, which do not affect the rating of the job.

**What you bring**
- Business principles and administration, finance, reconciliation, management reporting, contract management, legal issues

preparation and presentation knowledge is typically acquired through High School graduation; plus a Certificate in Business
Administration or an equivalent combination of experience, training and education; plus BC Hydro in-house common

Management Access DB, DAD, JUAS).
- Two (2) years in progressively more responsible administrative positions related to contract and facility management,

Well developed listening, oral, written, communication, interpersonal and teamwork skills and ability to work in a multi-task
environment.

**What we offer**
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

**What else you should know**
- This is a full-time temporary role for approximately 12 months.
- Reception coverage, as required.
- This position is deadline driven with month-end and year-end. business requirements that may require changes to your

work schedule and/or location.
- Advanced Excel and SAP skills are an asset.
- This team supports cross-functional teams in Learning & Development.

office daily), before transitioning to a hybrid model.
- Surrey, British Columbia, Canada, V3W 3G2.

IND1

any delays.
** Date Posted**:2024-09-04 **Closing Date**:2024-09-11

For internal use 51867778

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