Operations Support Agent
2 months ago
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
Job Level
NV-03
The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components.
General Information on the Position
Main Responsibilities- Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers- Input, validate, and save various data in the system- Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures- Perform search requests; organize and produce requested information in accordance with established procedures- Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations- As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers- Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards- Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Other working conditions- The work arrangement for the position is full-time on-site work #LI-Onsite- Number of jobs available : 1
**Qualifications**:
- High school diploma in a related field- A minimum of 2 years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required
Specific knowledge- Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors- Knowledge of integrating data into systems- Knowledge of security measures, legal framework and internal controls- Understanding of the philosophy and fundamentals of financial services cooperatives- Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities- Knowledge of service standards
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Drive results, Situational adaptability
Work Location
Caisse Desjardins des Grands boulevards de Laval
Trade Union
Non Syndiqué
Unposting Date
2023-04-27
Job Family
Administration (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
We have other current jobs related to this field that you can find below
-
Production Support Agent
2 months ago
Laval, Canada M1 Composites Full timeAbout M1 Composites M1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defense aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of aircraft...
-
Production Support Agent
2 months ago
Laval, Canada M1 Composites Full timeAbout M1 CompositesM1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defense aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of aircraft...
-
Production Support Agent
2 months ago
Laval, Quebec, Canada M1 Composites Full timeAbout M1 CompositesM1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defense aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of aircraft...
-
Production Support Agent
2 weeks ago
Laval, Quebec, Canada M1 Composites Full timeAbout M1 CompositesM1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defense aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of aircraft...
-
Administrative Support Agent
2 days ago
Laval, Quebec, Canada CEP Forensic Inc. Full timePosted Thursday, January 11, 2024 at 5:00 AM Hey there Are you an energetic person who loves helping others? Do you enjoy human interaction? Are you a reliable team player who enjoys getting involved in various tasks? Is customer service close to your heart? If you've answered yes to all these questions, CEP Forensics is the best place to explore your...
-
Operations Support Agent Business
2 months ago
Laval, Canada Desjardins Full timeAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...
-
Methods / Production Support Agent - Aerospace
2 weeks ago
Laval, Canada M1 Composites Technology Inc. Full timeReporting to the Engineering Manager, the Production Support Agent is responsible for developing and disclosing work instructions. This role acts as an intermediary between engineering services and operations to meet their respective needs. **What you’ll do**: - Define the steps of manufacturing and repair of various aircraft components; - Generate work...
-
Laval, Canada M1 Composites Technology Inc. Full timeReporting to the Engineering Manager, the Production Support Agent is responsible for developing and disclosing work instructions. This role acts as an intermediary between engineering services and operations to meet their respective needs. **What you’ll do**: - Define the steps of manufacturing and repair of various aircraft components; - Generate work...
-
Administrative Support Agent
2 months ago
Laval, QC, Canada CEP Forensic Inc. Full timePosted Thursday, January 11, 2024 at 5:00 AM Hey there! Are you an energetic person who loves helping others? Do you enjoy human interaction? Are you a reliable team player who enjoys getting involved in various tasks? Is customer service close to your heart? If you've answered yes to all these questions, CEP Forensics is the best place to explore your...
-
Methods / Production Support Agent - Aerospace
2 months ago
Laval, Canada M1 Composites Technology Inc. Full time**About M1 Composites** M1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defense aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of...
-
Team Leader
2 weeks ago
Laval, Canada Westgate Managing Capital. Full time**Position Overview**: The Agent Team Leader will lead a team of agents in efficiently managing their time and meeting or exceeding essential KPIs. This role requires overseeing file processing rates and providing guidance and support to agents while collaborating with other departments to uphold quality standards and meet business goals. **Key...
-
Agent de Support
1 week ago
Laval, Canada Solutia Télécom Full time**Solutia Telecom** - Poste : Agent de Support - Département Corporatif_ **Présentation de l’entreprise**: Chez Solutia Telecom, nous sommes fiers de fournir des solutions de télécommunication innovantes et personnalisées. Notre engagement envers l’excellence et le service client nous distingue dans l’industrie. **Rôle à pourvoir**: Nous...
-
Technical Support Specialist
3 days ago
Laval, Canada GCI Support Inc. Full timeGCI Support Inc. is a company focused on delivering IT support and solutions to “Small size Businesses”. About the Job Duties / Responsibilities: - Support the client through the problem resolution process and/or escalate the incident to a higher level - Document all work performed into help desk software - Schedule an onsite visit if required -...
-
Laval, Quebec, Canada M1 Composites Technology Inc. Full timeReporting to the Engineering Manager, the Production Support Agent is responsible for developing and disclosing work instructions. This role acts as an intermediary between engineering services and operations to meet their respective needs.What you'll do: Define the steps of manufacturing and repair of various aircraft components; Generate work instructions;...
-
Laval, Quebec, Canada M1 Composites Technology Inc. Full timeReporting to the Engineering Manager, the Production Support Agent is responsible for developing and disclosing work instructions. This role acts as an intermediary between engineering services and operations to meet their respective needs.What you'll do: Define the steps of manufacturing and repair of various aircraft components; Generate work instructions;...
-
Technical Support Specialist
2 days ago
Laval, Quebec, Canada GCI Support Inc. Full timeGCI Support Inc. is a company focused on delivering IT support and solutions to "Small size Businesses".About the JobDuties / Responsibilities: Support the client through the problem resolution process and/or escalate the incident to a higher level Document all work performed into help desk software Schedule an onsite visit if required Intermediate to...
-
Claims Customer Service Agent
2 weeks ago
Laval, Canada Couche-Tard Full time**JOIN OUR TEAM** Maybe you’ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Couche-Tard is all about. Our mission is simple: to make our customers' lives a little easier every day. We’ve grown into a successful global company with over 15,000 stores in 26 countries, serving more than 6 million...
-
Help Desk Agent
4 weeks ago
Laval, Canada Sonepar Full timeWhat's in it for you? • You'll join a market leader with over 40 years of experience to help you elevate your potential.• You will work for the world's No. 1 private distributor of electrical products and related solutions.• A chance to get involved in the growing electrical industry.• We host the largest inventory to better serve our customers and...
-
Help Desk Agent
2 weeks ago
Laval, Canada Sonepar Full timeWhat's in it for you? • You'll join a market leader with over 40 years of experience to help you elevate your potential.• You will work for the world's No. 1 private distributor of electrical products and related solutions.• A chance to get involved in the growing electrical industry.• We host the largest inventory to better serve our customers and...
-
Help Desk Agent
2 weeks ago
Laval, Canada Sonepar Canada Full time**About us** Sonepar Canada is an independent, family-owned company that is a global market leader in B2B distribution of electrical, industrial and security products and related solutions. We are proud to be part of the Sonepar Group, the world's largest private electricity distributor. In Canada, we are represented by 7 locally managed electricity and...
