Parts & Service Assistant

8 months ago

Delta, Canada Fraserway RV Full time

The Parts & Service Assistant is primarily responsible for assisting the Parts and Service department with day-to-day tasks such as inventory keeping, the upkeeping of work orders and assisting customers with Parts and Service inquiries. The position requires strong organizational skills and Customer Service orientation.

**WHY JOIN OUR TEAM**

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble _**(emphasize team over self), **_Hungry _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Employer matching RRSP program
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team

**Job Duties**
- Adhere to the company Mission, Vision & Values
- Answering phone calls
- Assist Service & Parts Advisor with creating and closing work orders and estimates
- Maintaining inventory levels
- Assist with ordering and receiving Parts
- Provide Customer Service at Point of Sale
- Ensure follow up with customers
- Assist in warranty with manufacturers and warranty administration as directed by the Service & Parts Advisor
- Maintain a neat desk service counter area
- Any other items, as directed by the Fixed Operations Manager

**Requirements**:

- Secondary education
- Customer Service experience
- Retail experience
- Reliable transportation
- Experience with RV’s is considered an asset
- Company Matching World Vision Child sponsorship program

**Fraserway RV** is Canada’s largest vertically integrated RV Company. Our full-service dealerships span from coast to coast, helping our customers feel at home wherever they are on their Canadian adventure. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customer’s vacation dreams are realized.

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