Clinic Health Assistant and Receptionist

5 months ago

Ottawa, Canada CURAVITA Health Group (Byward) Full time

**Join Our Amazing Clinic Health Assistant Team**

CURAVITA Health Group is hiring a full-time **Clinic Health Assistant (CHA)** to join our multi-disciplinary and collaborative healthcare team at our Byward Clinic location. _Ideally, we are seeking an individual who has at least one year of experience working in a health and wellness work environment. _Excellence in patient care and service is our top priority and we are also seeking an individual who is aligned with our healthcare philosophy, passionate about their work, exhibits a high level of professionalism, is caring and compassionate, and committed to being of service to others.

We are an established healthcare Clinic, proudly serving the Ottawa community since 1994, with a team of 25 professionals at two premier locations - one in the Glebe and another in the Byward Market. Our team of Clinic Health Assistants, Chiropractors, Physiotherapists and Registered Massage Therapists work collaboratively to provide the most thorough of care to our patients and to create an exceptional patient experience.

**The Role of the Clinic Health Assistant**: To deliver outstanding administrative and clinical support to the patients and healthcare providers of CURAVITA Health Group, while setting a standard of excellence in patient service, care, and collaboration.

**Responsibilities Include**:

- Welcoming and educating patients about our healthcare providers and services and guiding them throughout their experience at our Clinic.
- Providing professional correspondence, both written and electronic.
- Answering and directing incoming and outgoing telephone calls.
- Preparation and maintenance of patient files for the healthcare providers.
- Managing and directing daily patient appointment flow for all providers, efficiently and with excellent service.
- Balancing day ends, bank deposits.
- Handling Point-of-Sale payments.
- Preparation of insurance documentation, both on paper and via electronic Insurance portals: HCAI, WSIB, Telus Health, Blue Cross etc.
- Coordinating incoming and outgoing mail, packages, and deliveries.
- Managing the daily maintenance and cleanliness of the Clinic.
- Assisting with the inventory, stocking, and distribution of office supplies.
- Assisting with any maintenance and troubleshooting of office equipment.
- Utilization of various software and communication programs to complete daily tasks: EHR, Microsoft Excel, Gmail, and Dropbox.
- Passionate about health, wellness and providing excellence in patient service.
- A team player dedicated to working collaboratively with our healthcare providers.
- Aligned with the Clinics’ mission, vision and core values and a strong brand ambassador.
- Exhibits a high level of professionalism, is self-motivated, and focused.
- Caring, compassionate, and respectful.
- Able to multi-task and prioritize responsibilities.
- Possesses strong communication skills and a high level of professionalism.
- Possesses excellent time management, planning, and organizational skills.
- Possess a high school diploma or GED equivalent.
- Experienced in customer service**,** and preferably has prior experience working with people in a healthcare environment.
- Possesses strong math skills, IT/tech skills, and is comfortable navigating various types of software.
- Available to work 30-35 hours a week on weekdays and potentially on weekends.
- Flexible to work shifts in the morning, afternoon, or evening. Shifts can begin as early as 6:30 a.m., and end as late as 8:00 p.m.

**What We Offer**:

- **An hourly wage based on **$16.00** to **$18.00** per hour, commensurate with experience.
- Two weeks paid vacation leave per year.
- Professional orientation, on-boarding support, and In-House training.
- Professional development retreats and team-building events.
- A productive, cohesive and caring work environment.
- Want to join a dynamic and collaborative healthcare team.
- Desire career stability and working with a reputable, successful, and growth oriented Clinic.
- Enjoy being of service and helping others
- Please note only applicants selected for an interview will be contacted. Thank you._

**Job Types**: Full-time, Permanent

Pay: $16.00-$18.00 per hour

Expected hours: 30 - 35 per week

**Benefits**:

- Company events
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

Work Location: In person

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