Training Analyst/elearning, Employer Account

2 weeks ago


Edmonton, Canada WCB Alberta Full time

Careers - WCB Alberta

Job Title:
Training Analyst/eLearning, Employer Account Services

**Job Type**:
Temporary Long Term (Fixed Term) / Full time

Job Category:
Application Services

Job Location:
Edmonton, Alberta

Training Analyst/eLearning, Employer Account Services

Employer Account Services

Edmonton, Alberta

1 year temporary, full time position with the possibility of permanency

Employer Account Services is looking for a Training Analyst, Employer Account Services (EAS). This position is responsible for new course design, development and implementation of training plans, maintenance of existing course materials and develop engaging and interactive blended and online courses using Articulate 360 for the department.

Your Training Analyst, EAS responsibilities:

- Design, develop, and deliver training modules utilizing adult learning principles and advanced training/learning methodologies.
- Assess training needs and consult with content experts and other stakeholders for course objectives and content.
- Research and analyze different methods of training and advise stakeholders of the best method for delivery.
- Employ project management techniques to plan, administer, track and coordinate project activities.

Your experience and skills:

- Post-secondary education in insurance, business, education or social sciences or equivalent.
- A minimum of three years progressively responsible experience within Employer Account Services, Audit & Underwriting or the insurance industry.
- Excellent communication (verbal and written), interpersonal, time management and team skills, and the desire to help others acquire/refine the same.
- Strong design, facilitation and coordination skills for focus groups and discussion groups. The incumbent must work with a high degree of independence, creativity, and initiative as a problem solver.
- Strong analytical, conceptual, communication and interpersonal skills.
- Experience in EAS, Customer Contact Centre (claims inquiries) and/or Audit & Underwriting is an asset.
- Proficiency with Employer Services WCB policies, procedures, workflows is a definite asset.
- Experience in the development and delivery of technical training within WCB or other large corporation is an asset as is certification and/or training in adult education.

We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment.

**Salary**: Grade 11 Start Rate: $76,296 to Job Rate: $89,724 per annum

Workers’ Compensation Board is committed to providing equal opportunity to all qualified persons without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.


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