Employer Account Services Representative Ii
2 weeks ago
Careers - WCB Alberta
Job Title:
Employer Account Services Representative II
**Job Type**:
Temporary Long Term (Fixed Term) / Full time
Job Location:
Edmonton, Alberta
Employer Account Services Representative II
Edmonton & Calgary
Temporary Full Time Positions - One Year
- Do you _
- aim to be a part of a team that helps injured people get better and get back to life?_
- value service, care, excellence, trust and fairness?_
- hope to make a difference?_
The Employer Account Services Representative II is dedicated to offering quality service to our customers by understanding their needs and resolving their issues in a timely manner. The Employer Account Services Representative II must also educate stakeholders on Workers' Compensation matters and promote the benefits of WCB products and services while protecting their rights under the WC Act.
Your Employer Account Services Representative II responsibilities:
- Address all general employer account inquiries, identify issues and problem solve any account discrepancies, with an emphasis on first call resolution
- Address general inquires from employers and injured workers in person at the front counter
- Identify the underlying customer needs/inquiries and present options for solution
- Communicate the resolution to the customer and explain any changes that may have effect on their account
- Open Personal Coverage Accounts involving classification, review for existing accounts and any collect any past due balances
- Re-open and Close Accounts within authority level
- Contact stakeholders (employer, claimant and third parties) to clarify information and collect premiums if necessary
- Investigate and collect on past due accounts and claimant over payments within authority levels, authorize legal action to protect WCB and client interests as required
Your experience and skills:
- Post-secondary education in Business or Finance is preferred
- Minimum of two years’ experience in an office environment or combination of related experience and education
- Previous experience in an inbound/outbound call center environment
- Experience working in an insurance industry is an asset
- Aptitude to quickly learn new processes and technology on a regular basis
- Superior verbal and written communication skills
- Exceptional Customer Service skills
- Ability to multitask and work in a fast paced and highly technical environment
- Must be flexible within a team environment and high work volume
- Keyboarding and computer literacy experience is essential. Experience with IVR and Microsoft Office is required
- Reliability is critical and you must be able to work between the hours of 8:00 am to 4:45 p.m., Monday to Friday with occasional shift changes
We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our
Employee Handbook
, available on our website.
**Salary**: Salary Range 7 Start Rate: $54,874 to Job Rate: $60,070 per annum
We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.
Posted: April 19, 2023
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