Employer Account Services Representative Ii

2 weeks ago


Edmonton, Canada WCB Alberta Full time

Careers - WCB Alberta

Job Title:
Employer Account Services Representative II

**Job Type**:
Temporary Long Term (Fixed Term) / Full time

Job Location:
Edmonton, Alberta

Employer Account Services Representative II

Edmonton & Calgary

Temporary Full Time Positions - One Year
- Do you _
- aim to be a part of a team that helps injured people get better and get back to life?_
- value service, care, excellence, trust and fairness?_
- hope to make a difference?_

The Employer Account Services Representative II is dedicated to offering quality service to our customers by understanding their needs and resolving their issues in a timely manner. The Employer Account Services Representative II must also educate stakeholders on Workers' Compensation matters and promote the benefits of WCB products and services while protecting their rights under the WC Act.

Your Employer Account Services Representative II responsibilities:

- Address all general employer account inquiries, identify issues and problem solve any account discrepancies, with an emphasis on first call resolution
- Address general inquires from employers and injured workers in person at the front counter
- Identify the underlying customer needs/inquiries and present options for solution
- Communicate the resolution to the customer and explain any changes that may have effect on their account
- Open Personal Coverage Accounts involving classification, review for existing accounts and any collect any past due balances
- Re-open and Close Accounts within authority level
- Contact stakeholders (employer, claimant and third parties) to clarify information and collect premiums if necessary
- Investigate and collect on past due accounts and claimant over payments within authority levels, authorize legal action to protect WCB and client interests as required

Your experience and skills:

- Post-secondary education in Business or Finance is preferred
- Minimum of two years’ experience in an office environment or combination of related experience and education
- Previous experience in an inbound/outbound call center environment
- Experience working in an insurance industry is an asset
- Aptitude to quickly learn new processes and technology on a regular basis
- Superior verbal and written communication skills
- Exceptional Customer Service skills
- Ability to multitask and work in a fast paced and highly technical environment
- Must be flexible within a team environment and high work volume
- Keyboarding and computer literacy experience is essential. Experience with IVR and Microsoft Office is required
- Reliability is critical and you must be able to work between the hours of 8:00 am to 4:45 p.m., Monday to Friday with occasional shift changes

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our

Employee Handbook

, available on our website.

**Salary**: Salary Range 7 Start Rate: $54,874 to Job Rate: $60,070 per annum

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Posted: April 19, 2023



  • Edmonton, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Representative II page is loaded Financial Services Representative II Apply locations Edmonton, AB time type Full time posted on Posted Yesterday job requisition id 2409827 We’re building a relationship-oriented bank for the modern world. We need talented,...


  • Edmonton, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Representative II page is loaded Financial Services Representative II Apply locations Edmonton, AB time type Full time posted on Posted Yesterday job requisition id 2409827 We’re building a relationship-oriented bank for the modern world. We need talented,...


  • Edmonton, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Representative II page is loaded Financial Services Representative II Apply locations Edmonton, AB time type Full time posted on Posted Yesterday job requisition id 2409827 We’re building a relationship-oriented bank for the modern world. We need talented,...

  • Financial Services Representative II

    Found in: Jooble CA O C2 - 4 days ago


    Edmonton, AB, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Representative II page is loaded Financial Services Representative II Apply locations Edmonton, AB time type Full time posted on Posted Yesterday job requisition id 2409827 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our...

  • Psychologist Ii

    1 week ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: The successful applicant will provide neuropsychological services within a subacute rehabilitation hospital setting within the Adult Rehabilitation Division. Working with variety of patient populations, including but not limited to those with acquired brain injury, stroke, and various neurological conditions. Duties will involve the...

  • Psychologist Ii

    18 hours ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: The successful applicant will provide neuropsychological services within a subacute rehabilitation hospital setting within the Adult Rehabilitation Division. Working with variety of patient populations, including but not limited to those with acquired brain injury, stroke, and various neurological conditions. Duties will involve the...

  • Psychologist Ii

    7 days ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: Reporting to the Psychology Manager, this position offers a unique opportunity to work within a large, active, and supportive psychology department with over 50 psychologists, neuropsychologists, psychometrists, and support staff. The Glenrose psychology service forms part of the Edmonton Consortium Clinical Psychology Residency program...

  • Respiratory Therapist II

    Found in: Talent CA C2 - 1 week ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: This position supports the Kaye Edmonton Clinic by functioning as a clinical Respiratory Therapist II expert and organizing the provision of respiratory care for all the clinics within the building. The RT II provides leadership within his/her area by demonstrating; excellent patient care, ongoing education to colleagues and...

  • Physiotherapist II

    Found in: Talent CA C2 - 1 week ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: The Physiotherapist II is a key member of the centralized Allied Health & Patient Experience team at Alberta Hospital Edmonton. The Physiotherapist supports individuals with a variety of acute and chronic physical conditions, while supporting group preventative injury and chronic disease management programs. This position involves...

  • Service Worker Ii

    1 week ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Service Worker II, you will be responsible for readying supplies, and cleaning/disinfecting instruments and specialty equipment for immediate use/reuse by healthcare staff. You will distribute and replenish patient care supplies, perform quality control tests on equipment and record maintenance data. You may also...

  • Psychologist Ii

    17 hours ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: Reporting to the Psychology Manager, this position offers a unique opportunity to work within a large, active, and supportive psychology department with over 50 psychologists, neuropsychologists, psychometrists, and support staff. The Glenrose psychology service forms part of the Edmonton Consortium Clinical Psychology Residency program...

  • Physiotherapist II

    Found in: Talent CA C2 - 20 hours ago


    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As a Physiotherapist II, you will provide coordination of physiotherapy and other allied health clinical services. You will provide supervision of students and team members as assigned. You will work both independently and as part of an interdisciplinary team providing leadership to other healthcare professionals....

  • Service Worker Ii

    1 week ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As a Service Worker II, you will be responsible for readying supplies, and cleaning/disinfecting instruments and specialty equipment for immediate use/reuse by healthcare staff. You will distribute and replenish patient care supplies, perform quality control tests on equipment and record maintenance data. You may also...


  • Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: - Classification: Protective Services Officer II - Union: AUPE GSS - Unit and Program: Protective Services - Primary Location: Glenrose Rehabilitation Hsp - Location Details: As Per Location - Multi-Site: Multisite - FTE: 1.00 - Posting End Date: 05-JUN-2023 - Employee Class: Regular Full Time - Date Available:...

  • Coordinator Ii

    1 day ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: Reporting to the Manager - Program Support in Addiction and Mental Health (AMH), the Project Coordinator requires a degree of critical thinking, logistic, organization, and problem-solving skills as well as the ability to work independently. The incumbent will operate as a central point of contact for the Manager at Alberta Hospital...


  • Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: - Classification: Protective Services Officer II - Union: AUPE GSS - Unit and Program: Protective Services - Primary Location: East Edmonton Health Centre - Location Details: As Per Location - Multi-Site: Multisite - FTE: 0.50 - Posting End Date: 27-JUN-2023 - Employee Class: Regular Part Time - Date Available:...


  • Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: Please note: There are multiple positions available for this posting. **Description**: - Classification: Protective Services Officer II - Union: AUPE GSS - Unit and Program: Protective Services - Primary Location: U of A Hospital - Location Details: As Per Location - Multi-Site: Multisite - FTE: 1.00 - Posting End Date: 06-JUL-2023 -...


  • Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: - Classification: Protective Services Officer II - Union: AUPE GSS - Unit and Program: Protective Services - Primary Location: Alberta Hospital Edmonton - Location Details: As Per Location - Multi-Site: Multisite - FTE: 1.00 - Posting End Date: 05-JUN-2023 - Temporary Employee Class: Temp F/T Benefits - Date Available:...

  • Service Worker Ii

    5 days ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: The Service Worker/Attendant is an integral member of the Mazankowski Cardiac OR team that requires the ability to prioritize tasks to support a busy and dynamic environment that includes both pediatric and adult cardiac surgery patients. **Description**: As a Service Worker II, you will be responsible for readying supplies, and...

  • Research Officer Ii

    7 days ago


    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: Reporting to the Manager, Knowledge Exchange, the Research Officer II will lead evaluation and measurement support for the Post-Secondary Institutions grant. The Government of Alberta identified that the transition of any pre-existing “clinical” mental health care services from the postsecondary system to the public health system be...