Bilingual Resource Specialist

3 weeks ago

Ottawa, Canada Community Navigation of Eastern Ontario Full time

Community Navigation of Eastern Ontario (CNEO), provider of 211 services, is a non-profit community agency that offers Information and Referral services. 211 is an easy to remember, non-emergency telephone number that connects callers to a full range of community, social, government and health services in Ontario. We also publish a variety of documents and specialized lists by using a computerized database of community services which has been created and maintained by CNEO.

**Scope**:

- An excellent fluency in English and French, written and spoken
- Ability to perform English to French and French to English translations
- Have college and/or university experience (completed or in progress)
- Excellent communication skills (interpersonal, written/documentation, listening)
- Have some office experience (either clerical and/or administrative)
- Ability to work with speed, accuracy and consistency and occasionally within tight deadlines
- Strong technical and computer skills including all softwares within Microsoft Office, as well as skills such as writing, editing and researching
- Have some experience pertaining to the human services sector and working with vulnerable populations
- Excellent attention to detail, strong organizational skills, the ability to maintain consistency, and the ability to remember detailed information and to concentrate
- Ability to multitask and to work collaboratively within a team
- Be flexible to work in a rapidly changing environment

**Overall Responsibility**

The Bilingual Resource Specialist is responsible for updating, creating and maintaining database records in accordance with current data standards. They are also responsible for high quality translation of records (English/French) and ensuring consistency, clarity and accuracy within the database.

**Key areas of responsibility**
- Input of data received from various organizations or agencies
- Translation and verification of bilingual database record information (English to French, French to English)
- Liaising with agencies to gather and verify record information including programs offered, areas served and all other pertinent details
- Research of new services or programs and record creation for the database
- Updating the database so that the database remains current, accurate and adheres to professional standards
- Various administrative tasks and other office related duties (ex: proofreading/translating documents, etc.)
- Assists with production of specialized listings, including directories, maps and customized data resources

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $20.74 per hour

**Benefits**:

- Casual dress
- Employee assistance program
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

COVID-19 considerations:
We are currently using a hybrid model; working one set day per week in the office. When unable to maintain distance, masks are still work in the office. All applicable local COVID-19 guidelines will be applied.

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)
- English (required)

Work Location: Hybrid remote in Ottawa, ON

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