Student Financial Processing Specialist

2 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Student Info Support 4 (Gr7)

Job Title

Student Financial Processing Specialist

Department

Student Financial Support 5 | Student Financial Support Leadership Team | Student Financial Management | Enrolment Services

Compensation Range

$4,009.00 - $4,214.00 CAD Monthly

Posting End Date

January 20, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Job Description Summary

Organizational Status

This position reports to the Manager, Student Financial Management.The individual interacts with all other functional areas in the unit and within Enrolment Services as well as with faculty members, department heads, Faculty Scholarship Chairs, administrative personnel, collection agencies, donors, external agencies, Development Office, University Counsel, and other UBC departments as required.

Work Performed

A. Awards Administration:
1. Evaluates award recommendations submitted by Faculty Scholarship Chairs, only bringing forward complex exceptions to senior staff for decisions.

2. Accesses student data, such as course load, program of study and fee payments, in order to determine eligibility for various award programs and for specific awards.

4. Liaises with Faculty regarding award recommendations and student eligibility, requesting alternate recommendations in some cases or rationales, where appropriate.

5. Researches donor agreements and other legal documents and assists Scholarship Chairs in interpreting Senate regulations, award criteria and other specifics related to award adjudication and disbursement.

6. Synthesizes and disseminates award information to accurately inform Scholarship Chairs of the awards, their status and funds available in their programs to ensure that the University is making every effort to give out all awards to students on an annual basis.

7. Processes external awards, including assignment, amendments, cancellations and refunds.

9. Fields complex queries regarding external awards.

11. Routinely modifies and creates award records and payments on the Student Information System (SIS).

12. Verifies and monitors student enrolment to ensure students are eligible for merit funding offered by donors, governments and other external agencies.

13. Produces student notices of awards and donor letters.

14. Answers inquiries by faculty and donors regarding award recommendations, calendar descriptions, and cheque production procedures.

15. Processes bulk assignments for some merit-based and need-based programs, such as, but not limited to Trek Scholarships, Go Global, Affiliation and Entrance Scholarships and Bursaries.

16. Reviews various award error reports, such as, but not limited to those in PEND state, WTRA state, failing restrictions after being offered, and disbursement errors.

B. Tuition Administration:
1. Provides information about fee assessments; exercises judgment and makes decisions to defer fees and/or remove late charges assessed to a student s account.

2. Investigates, analyzes and resolves complex problems related to fee appeals, fee assessment errors, payment errors, rejected student payments, and student instalment and tuition plans.

4. Communicates with all students who are in arrears and about to be sent to collection.

5. Reviews and verifies outstanding accounts to be sent to collection, communicates to students, and arranges repayment plans with students within guidelines and works with the Collection Agency to collect the outstanding balance, and updates student accounts accordingly.

6. Communicates with faculties and departments regarding students who have been forwarded to the Collection Agency.

7. Accurately applies tuition and fee payments into SIS (some of the payments include, but are not limited to: debit and credit card, EFT, cheque, Passport to Education, Teacher Certificates, wires, faculty and staff waivers, upload and download bank tapes, international fund transfer).

8. Prepares cheques for daily courier to HSBC; including reconciling cheques and payment slips and contacting any students with payment errors and organizing shipment.

9. Reviews, confirms eligibility or payment, and reconciles Passport to Education scholarships, and invoices the Ministry of Education for payment, and organizes shipment to the Ministry in a timely fashion. Monitors, tracks, and follows up as required on the collection of payment from the Ministry.

11. Monitors Staff and Faculty Tuition Fee waiver reports. Ensures that the number of credits requested on the staff/faculty waiver report is correct based on the information on Student Information System (SIS). Notifies Finance of adjustments to be made due to any changes in registration.

12. Processes USD cheques for deposit, and when needed, makes the required entry on the Financial Management System (FMS).

13. Processes and adjusts student accounts regarding all tuitio

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