Manager, Sales Operations

7 months ago

Burlington, Canada Mitsubishi HC Capital Canada Full time

Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, nonbank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets.

Joining Mitsubishi HC Capital Canada means becoming an integral part of an experienced team offering flexible commercial financing solutions adapted to the needs of Canadian businesses.

We stand out thanks to a collaborative culture focused on the well-being of our employees, accountability and career development, open-mindedness, inclusiveness as well as positive leadership in our daily activities

In addition, a sales team specializing in sustainable development and a community action committee allow us to make a significant social and environmental difference.

**About**:
As part of the Sales Operations Department, the Manager, Sales Operations will assist the Sr. Manager on various facets of Leading and Managing the Sales Operations team. The Sales Operations team assists the Sales Team on various facets of transaction processing. This involves creating and verifying the documentation and ensuring compliance with company policies and procedures so we can process with the disbursement. The Manager, Sales Operations will be responsible for both direct and indirect employees, communicating job expectations and planning, monitoring, and appraising job results. Helping to coach, counsel, and discipline employees, aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

**Responsibilities**:

- Manage and support a team of documentation specialists.
- Participate in projects to improve the efficiency of the documentation process and ensure continuous improvement of the team.
- Provide support to the Sr. Manager in the day-to-day running of the teams.
- Supervise operations to ensure operational excellence and adherence to Service Level Agreements
- Take charge of creating structured documentation for complex files requiring greater expertise
- Manage expectations and priorities with internal partners.
- Develop and maintain relationships with internal partners to ensure collaboration while being able to influence and motivate.
- Address escalations and concerns in a timely fashion.
- Serve as a mentor/coach to new and existing employees to ensure that they adhere to company policies, best practices, and service excellence standards.
- Assist in the maintenance of a positive, productive, and achievement-oriented work environment for the team.
- Participate in performance evaluations.
- Create reports and presentations as required.
- Any other department-related tasks as required.

**The profile we are looking for**:

- At least 8 years of experience in commercial financing contract management
- Including 3 years in management is required
- Bachelor of Commerce or law studies
- Strong verbal and written communication skills.
- Bilingual (English and French) to serve internal and external clients in all Canadian provinces.
- Must show evidence of initiative, proactivity, and ability to work collaboratively and independently.
- Ability to prioritize, multi-task, take initiative.
- Capability to exercise sound judgment and make decisions.
- Excellent human relations, interpersonal and organizational skills required.
- Ability to develop others.
- Ability to manage conflict.
- Ability to delegate

**What we have to offer**:

- Permanent full-time position
- Flexible work environment with the possibility of working in the offices of:

- Burlington, ON
- Laval, QC
- Montreal, QC
- Trois-Rivières, QC
- Vacation and flexible leave as soon as you start with us
- Personal spending account
- Competitive compensation plan including a bonus program
- Group retirement plan including an employer contribution
- Complete group insurance program paid in part by the company.
- Several opportunities for professional growth and access to an online training platform;
- Wellness program focused on mental, physical, financial and social health;
- Employee and family assistance program accessible at all times

We would like to thank all applicants in advance. Should you be selected for an interview, you will be contacted directly. Mitsubishi HC Capital Canada values diversity and is committed to accessibility. Should you require accommodation due to disability, please notify the Human Resources Recruiter.

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