Helpdesk Support Analyst

2 weeks ago


Greater Sudbury, Canada McCallum and Pinard Solutions Inc. Full time

**About us**

McCallum and Pinard Solutions Inc. is a small business in Sudbury, ON. We are professional, agile, innovative, and our goal is to empower our clients to get the most out of business technology..

Our work environment includes:

- Modern office setting
- Growth opportunities
- Casual work attire
- On-the-job training
- Safe work environment

**Responsibilities**:

- Troubleshoot technical issues and provide solutions to customers.
- Provide technical advice and guidance to customers.
- Install, configure, and maintain software and hardware systems.
- Create and maintain user accounts and access rights.
- Test new software releases for compatibility with existing systems.
- Record time entries into internal systems
- Document technical processes and procedures.
- Diploma/Degree in IT Technician and/or Computer Science
- 3 years of related industry experience

Preffered Skills:

- Comptia +A
- Microsoft Fundamentals MS900 or other qualified microsoft certifications
- Familiarity with ITSM / ITIL
- Experience working with Windows/Mac/Linux
- PowerShell
- Experience troubleshooting, supporting, monitoring, administering, and deploying IT related infrastructure such as: Computers, Printers, Network appliance, Mobile Devices, Servers
- Experience working with Cloud SaaS Aplications

**Salary**: $22.00-$24.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Sudbury, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 3 years (preferred)

Work Location: In person

Application deadline: 2023-06-09



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