Customer Services Coordinator
3 weeks ago
**Customer services Specialist**
- **Are you a people person with a strong desire to make others happy? Comfort Keepers wants you to join our team**_
This role supports the functions of Business Development (BD), Marketing, and Client Relations of Comfort Keepers, while working under the direction of the Franchise. The Business Development function includes managing all aspects of the sales cycle for the company (attracting new business and increasing/maintaining existing business relationships). You will work with our schedulers to monitor client communication, intake, and service follow up’s.
Comfort Keepers is widely recognized as a leading provider of quality in-home care to seniors and other clients who need help with the activities of daily living. Our goal is to enrich the lives of our clients as we enable them to maintain the highest possible level of independent living in their own home for as long as possible. We provide services from Sidney through to James Bay, with over 100 employees. The head office in Sannich is the scheduling and operational hub.
**Job Tasks and Responsibilities**:
- Visit prospective and current referrers/partners to promote Comfort Keepers and cultivate relationships.
- Routinely interact with referral sources, care managers, and other third-party vendors.
- Monitor clients’ scheduling concerns, service feedback, follow-up; and communicate with clients and/or their families regarding the same.
- Complete tracking/reporting as required
- Conduct, or assist with, market research
- Answering incoming phone calls
- Speaking with prospective clients
- Interact with Caregiving staff to develop relationships and to identify opportunities for client growth.
- Exceptional Customer service skills and written/Verbal communications
- Previous sales experience is a plus
- Previous medical background is an asset but not required.
**Qualifications, Skills and Abilities**:
- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
- An additional asset is experience with programming google maps, and in using CRM systems.
- Ability and comfort to travel (Sidney to James Bay) as required to perform the work in the field, access to a reliable car, have a current, valid driver’s license and be insurable (travel averages 2 days per week, and mileage is paid)
- Comfortable and skilled in business networking, including initiating doing so
- Strong customer service skills, ability to build relationships and execute follow through for sake of relationships
- Able to work effectively and contribute within a team environment
**Work environment**:
- Typical office environment, automobile (extended time due to travel), community settings, referral source settings (may include standard office buildings, hospitals, residential settings).
- Estimated amount of travel: average 2 days per week.
- Walking, sitting, and standing with lifting not expected to exceed 15 pounds in weight (this would typically be carrying brochures or supplies for events/meetings, etc.).
Our office serves seniors in Vancouver and surrounding communities, including Victoria, Colwood, Saanich, Sidney, James Bay & Oak Bay
**Job Types**: Full-time, Permanent
**Salary**: From $55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- RRSP match
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
-
Customer Service Coordinator
2 days ago
Victoria, Canada Harris Victoria Chrysler Full timeCustomer Service Coordinator Are you great with people? If providing exception customer service is your dream job or you already have a forward-facing customer service job, then we want to meet you! The Harris Auto Group is looking for a **Customer Service Coordinator** to join our Sales and Service Team at Harris Victoria Chrysler! There are lots of...
-
Customer Service Manager
7 days ago
Victoria, Canada Walmart Canada Full time**What you'll do... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance...
-
Customer Services Coordinator
6 days ago
Victoria, Canada Tecnet Canada Inc Full time**About the Company** Tecnet is the longest operating computer services company in Canada. We have two major support centres in Victoria and Vancouver, plus 35 Authorized Service Centres throughout British Columbia, servicing dozens of urban and rural communities. We tailor our services to each client no matter what the company size, current network...
-
Service Coordinator
6 days ago
Victoria, Canada Kone Full timeFounded in 1910, _ - KONE - is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions...
-
Service Appointment Coordinator
7 days ago
Victoria, Canada The Jim Pattison Auto Group Full timeThe Jim Pattison Toyota Victoria is seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you! This is a great opportunity for those who are looking to get into...
-
Client Service Coordinator
3 days ago
Victoria, Canada Bayshore HealthCare Full timeBayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, than a Career with Bayshore is the Perfect Fit...
-
Coordinator of Volunteers
2 days ago
Victoria, Canada SAANICH VOLUNTEER SERVICES SOCIETY Full time**POSITION TITLE: Coordinator of Volunteers (Part-time)** **REPORTS TO: Executive Director** **WHO WE ARE?** SVSS programs and services are designed with the client and volunteers in mind. We provide one-to-one direct volunteer services such as supportive transportation: giving clients a ride to a variety of medical and non-medical appointments,...
-
Business Services Coordinator
5 days ago
Victoria, Canada Colliers Full timeMake your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader....
-
Service Coordinator
4 weeks ago
Victoria, Canada Laura Canada Full timeCompany Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...
-
Customer Service Specialist
4 weeks ago
Victoria, Canada BAUCO Access Panel Solutions Inc Full time**About Bauco Access Panel Solutions Inc.** Founded in 1995, BAUCO is a manufacturing enterprise located in Victoria, BC utilizing local skills and internationally sourced inputs and technologies to create exceptional products and services. As the manufacturer and distributor of quality access panels, we serve local, national and international clients in...
-
Customer Service Specialist
5 days ago
Victoria, Canada Military Family Resource Centre Full time**Customer Service Specialist** **Competition #96** - Are you passionate about Customer Service? Do you enjoy being a knowledgeable source of information and using this skill to assist our clients in a timely and helpful manner? Then this might be the role for you!_ **This full-time position is at our Colwood location, with shifts, Monday-Friday 8:30 am -...
-
Customer Service Associate
5 days ago
Victoria, Canada Mag Care Group Full timeHere you will learn what it takes to bring your career to the next level under the leadership and tutelage of some of the best and brightest. We'll teach you leadership, let you practice business process management, and develop your communication skills. We will help grow you into a more confident and capable you. After a year here you'll be fast tracked...
-
Victoria, Canada Commissionaires Ottawa Group Full timeCustomer Service Consultant – Identification Services Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.You will play a key role in our thriving...
-
Victoria, Canada Commissionaires Ottawa Group Full timeCustomer Service Consultant – Identification Services Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.You will play a key role in our thriving...
-
Victoria, Canada Commissionaires Ottawa Group Full timeCustomer Service Consultant – Identification Services Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.You will play a key role in our thriving...
-
Cashier/customer Service
3 days ago
Victoria, Canada Quadra Village Pharmacy Full timeCareMed Pharmacy is looking for an assistant to help pharmacists prepare prescriptions, keep the pharmacy clean and organized and serve the customers. The pharmacy delivers medicines to patients and serves persons with addictions and others requiring daily medication, Work remotely - No **Job Types**: Part-time, Permanent Part-time hours: 20 per...
-
Customer Service Trainer
5 days ago
Victoria, Canada Executive Aviation Full timeDo you like helping new and existing employees reach their full potential? Are you naturally outgoing and someone who leads by example? Are you organized and disciplined yet able to adapt in a fast-paced and ever-changing environment? Do you have significant expertise in airline customer service operations? If you’ve answered yes to any of these questions,...
-
Victoria, Canada Commissionaires Victoria, the Islands & Yukon Full timeJoin Commissionaires!Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.You will play a key role in our thriving identification services business by...
-
Victoria, Canada Commissionaires Victoria, the Islands & Yukon Full timeJoin Commissionaires!Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.You will play a key role in our thriving identification services business by...
-
Victoria, Canada Commissionaires Victoria, the Islands & Yukon Full timeJoin Commissionaires!Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.You will play a key role in our thriving identification services business by...
