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Activenet Administrator

2 months ago

Cambridge, Canada City of Cambridge Full time

**People, Place, Prosperity**:
**Job Profile**:
Reporting to the Supervisor of Sport Development and Facility Bookings, the ActiveNet Administrator is responsible for the upkeep, configuration, and reliable operation of the Customer User Interface (CUI) of ActiveNet. The Administrator will ensure that the performance, resources, and security of the ActiveNet software meets the needs of the staff and users.

In addition to the management of the CUI this position will serve as the key escalation point for frontline staff to support timely investigation and resolution of complex or time sensitive customer service issues or requests. These interactions will be on a case-by-case basis following the efforts of customer service or facility bookings staff.

The Administrator will be working in collaboration with the Business Systems Analyst who will handle the technical aspects of the ActiveNet software. Collectively these two positions will be responsible for managing the day-to-day operations of ActiveNet and developing a long-term strategy to ensure continuous service level improvement by increasing the functionality of the software system.

**What you will be doing**:

- Assume the ownership of the subledger collection and reconciliation processes for ActiveNet, which includes all cash management functions on a daily, weekly and monthly review.
- Process lead for course registration, course waitlist, admissions, cancellation notices, intake and referral process for more specialized services such as subsidy and recreation fee assistance.
- Lead for creation and maintenance of various processes, procedures, work instructions and training plans including liaising directly with service areas.
- Review and suggest updates or practice changes, develop training materials and deliver the training to users, and provide support to pull data from the system.
- Increase the functionality of CORAL (Cambridge Online Registration for Activities and Leisure) to become more user friendly, enhancing the technology to be more state of the art (e.g., online payments, online bookings) and versatile with the use of smart phones and tablets.
- Provide consultation, recommendations, and training support to the team, business units, and the Recreation Leadership Team on an ongoing basis.
- Develop and maintain relevant policies; troubleshoot issues, identify opportunities for business improvement and offer technical support.
- Evaluate training needs for team and Recreation division, and manage execution of staff trainings, orientations and meetings.
- Act as a representative on external committees, associations, and working groups to gather information, discuss emerging trends, best practices and challenges, and to develop partnerships.
- Ensure current self-knowledge of technical skills for staff development.
- Build, maintain and support cross-functional department relationships to ensure a thorough understanding of operational needs of all stakeholders.
- Identify performance, efficiency and innovation improvements on behalf of user groups.
- Manage internal business requirements within the Recreation and Culture division to determine user requirements, system restraints, and process maps (current, optimized and future)
- Prepare reports for the Supervisor which may include the collection and analysis of data, market scans, process reviews, etc.
- Manage and review daily, weekly and sessional reporting.

**Education and Experience**:

- Post secondary degree or diploma in Business Administration - Business Management, Accounting, Information Technology, Computer Science, Recreation and Leisure, Sports Management or similar.
- Minimum 3 years’ experience in project management, systems analysis, recreation programming or facility management.

**Required Skills and Knowledge**:

- Demonstrated ability to work independently in a fast-paced environment.
- Competent use of computers including Microsoft Office, SAP and the Internet
- Experience with ActiveNet or an equivalent software is preferred.
- Experience with Project Management and financial management systems
- Experience in leading change and deploying business improvement programs using Lean, Six Sigma and/or other methodologies is an asset.
- Excellent organizational skills: detail oriented, well organized, able to coordinate activities and tasks meeting conflicting priorities and timelines.
- Ability to prioritize highly complex tasks with critical deadlines.
- Highly developed analytical skills for complex problem solving.
- Demonstrated customer service skills.
- Demonstrates good judgment and makes sound decisions.
- Proven written and verbal communication skills with the ability to communicate with honesty, respect, and trust.
- Must possess a valid Ontario Class "G" Driver's License and have access to a vehicle for use in corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire.

**We will ask you for these items if y

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