Veterinary Medical Receptionist

2 weeks ago

Calgary, Canada Canadian Animal Task Force Full time

**VETERINARY MEDICAL RECEPTIONIST (full-time, onsite)**

**About Us**

To fulfill our Vision, we need the best people doing their best work. If this sounds like you, then we'd love to chat

**Position Summary**

As a Veterinary Medical Receptionist, you will be the first point of contact for our clients and their pets. Your role is crucial in ensuring a seamless experience for our clients, from scheduling appointments to managing patient records. Your exceptional organizational skills and dedication to customer service will help create a positive atmosphere for both our clients and our team.

More specifically, the scope of your responsibilities will include but are not limited to:

- Front Desk Management: Greet clients and their pets warmly, manage the reception area, and foster a welcoming environment.
- Scheduling Appointments: Book and confirm appointments for routine check-ups, vaccinations, and emergency visits.
- Patient Records Management: Maintain accurate patient records, update information, and send medical records to outside practices as requested while ensuring confidentiality.
- Billing and Payments: Handle billing inquiries and process payments, providing clear explanations of treatment costs to clients.
- Insurance Coordination: Assist clients with pet insurance claims by providing necessary documentation and guidance.
- Support for Veterinary Staff: Relay messages to veterinarians and technicians, prepare medical records, and coordinate patient flow.
- Inventory Management: Monitor stock levels of supplies and assist in ordering necessary items to ensure the clinic is well-stocked.
- Customer Service: Address client concerns and complaints with professionalism and empathy, escalating issues to management as needed.

**Requirements**:
To qualify, you will need at least the following:

- Previous experience in a veterinary or medical reception role is preferred.
- Strong customer service skills with the ability to communicate effectively and compassionately.
- Excellent organizational and multitasking abilities to manage a busy reception area.
- Proficiency in computer systems and willingness to learn practice management software.
- Attention to detail in managing patient records and maintaining confidentiality.
- Genuine empathy and a passion for animal welfare.
- Exceptional written and verbal communication skills.
- Strategic thinker with adaptability and results-driven mindset.
- Strong interpersonal skills for effective volunteer management.
- Deep commitment to our organization's mission and values.
- Proficiency with Google Workspace and Microsoft Office.
- Effective at building relationships with diverse stakeholders, including discretion.
- Self-motivated, solution-focused, and flexible team player.
- Exceptional attention to detail and record-keeping.
- Strong analytical and critical thinking skills.
- Excellent planning and organizational abilities.
- Kind, patient, and flexible in handling change positively.
- Demonstrates unwavering confidentiality.

Although not required, we consider the following to be valuable assets:

- Experience in high-volume, high-quality spay/neuter settings.
- Experience working with marginalized socioeconomic groups, demonstrating cultural competency and empathy.
- Experience with non-profit operations.
- Familiarity with CATF community-based Dog and Cat Care and Management Programs.
- A background in the animal welfare sector.

**Benefits**

We provide a workplace environment that fosters creativity and innovation. We offer competitive rates, flexible schedules, benefits, challenging projects, and a dynamic and friendly work environment. Here’s some information on what else you can expect in the role and as a CATF team member:

- 100% employer-paid group benefits after three months
- Daily start time flexibility outside of the standard 8a - 4p workday upon approval
- 3 weeks of paid vacation
- Up to 12 general holidays (stats)
- Paid sick days
- Continuing education and professional development sponsorship or cost share
- Discounted pet food and supplies
- Individual gratitude and recognition rewards, team events and holiday celebrations

**How to Apply**

We thank all applicants for their interest and advise that only those under consideration will be contacted.

CATF is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.

Pay: $41,000.00-$43,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Work Location: In person

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