Customer Service Representative, Bilingual
6 months ago
At
CWB
, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.
Role Specifications
On-site requirements. Collaborative connections.
Location: Winnipeg, MB.
CWB National Leasing. Equipping your business for growth.
CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company - supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada
Inclusion has power.
Labels don’t matter here. But your perspective does.
Bring you. All of you. Book worm. Indigenous community member. Sign-language interpreter. Foodie. Marathoner. Volunteer. New to Canada.
The opportunity
The day-to-day
Customer service. Lease administration. Process optimization.- Execute exceptional customer service. Effectively and efficiently respond or resolve all customer inquiries and concerns in a professional and respectful manner. Manage visitors and telephone calls with a sense of urgency. Exercise discretion and respect the confidentiality of all customer and vendor transactions.-
- Administer customer files. Update and process name changes, new lessees, address changes, banking information, etc. as requested by customers.- Process optimization. Review all customer inquiries and cancelations for learnings and future optimization of internal processes. Identify opportunities to enhance internal processes, products, and services. Collaborate with customer service team to deliver best in class service.
Foundational knowledge and experience to grow from
You are fluently bilingual (French & English) and possess a high-school diploma with 1+ years of experience in customer service or office administration. Any financial work experience or knowledge is considered an asset
Skills and competencies that will take you further
Customer focused. Service orientated. Administratively proficient.
Customer focused: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.
Adaptable: Are comfortable working in a high-volume, fast paced setting where you are required to identify and respond to changes quickly, addressing customer inquiries or concerns.
Administratively proficient. Respectful of information and data, you are accurate and thorough in your approach, execution & follow up.
Confident & assertive. Sound in your knowledge, you deliver communication with tact & diplomacy.
Organization and time management. You have the knack to effectively manage several priorities simultaneously.
Optimizer: Commitment to working and contributing to continuous improvement of internal processes.
Technically proficient. You are comfortable with Microsoft Office Suite of products and are adapt at learning new software as needed.
Team player. You work well with colleagues while striving to meet personal goals.
Why work with us?
- Your success is our obsession And our benefits back it up._
Wellness matters. We offer an award-winning benefits package that includes everyday flexibility, a health coverage tailored to best meet the needs of our diverse & multigenerational workforce including a robust wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups. Career development. We commit to our employees’ development and help them reach their professional goals with organization wide coaching services, mentorship, education support & training programs. Strategic career design is an investment in our core asset - our people. Innovation. Learn. Grow. Enhance. At CWB, we play to win. When we fail, we fail forward. Recognition. Peer-to-peer recognition programs for “in the moment” and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support. ESG & sustainability focused. Be proud of where you spend, work & invest. Financial rewards. Base salary & pay for performance incentives. Retirement investment strategy. You can’t wor
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