Customer Service Representative
6 months ago
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Customer Service Representative
**Duties**:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and concerns
- Assist customers with product information, order status, and issue resolution
- Upsell products and services to maximize sales opportunities
- Enter and maintain accurate customer information in the database
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively in both English and Spanish, both written and verbal
- Maintain a professional and positive attitude at all times
**Requirements**:
- Bilingual proficiency in English and Spanish is required
- Strong communication skills, with excellent phone etiquette
- Ability to analyze customer needs and provide appropriate solutions
- Data entry skills with a high level of accuracy
- Previous experience in customer service or a related field is preferred
- Ability to multitask and prioritize tasks effectively
We offer competitive pay, a positive work environment, and opportunities for career growth. If you are a motivated individual who enjoys providing excellent customer service, we would love to hear from you
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $40,000.00-$50,000.00 per year
Expected hours: 25 - 40 per week
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Tips
Work Location: In person
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