Program Coordinator Marketing

6 months ago

Edmonton, Canada CSS Full time

Catholic Social Services' Gianna Centre is currently recruiting for one (1) Part-Time Program Coordinator Marketing at 32 hours per week in Edmonton, AB.
About The Role
This position will be responsible for developing visual communications and managing Gianna Centre’s online presence, through web and social media planning, development, and execution. The Administrative and Marketing Specialist will work closely with the Manger of Gianna Centre to build, execute, maintain and scale the program’s online and public market presence to ensure maximum exposure and profitability while providing excellent client and customer service. This position will provide training and support for the Gianna Centre mothers to gain professional skills and supplemental income.
In addition, this position is responsible for the administrative support duties for Gianna Centre, with considerable tasks involving reception duties, data entry, client file creation/maintenance, completing reference checks and any other additional duties requested by the Program Manager of Gianna Centre.
Job Duties

**Reception**:

- Open the office in the morning and ensure it is organized for the day’s meetings and events;
- Welcome clients/guests by greeting them with hospitality in person or on the telephone; answering or directing inquiries;
- Maintain an efficient, tidy, and smoothly running office environment;
- Perform office reception duties and schedule appointments for clients;
- Take/forward messages from co-workers, clients, and visitors;
- Organize, process, and distribute correspondence and packages going out from or coming into Gianna Centre;
- Refer clients to other programs within the agency or other agencies for service as appropriate
- Report any necessary repairs or required maintenance of office photocopier, printer, etc. to direct supervisor or designate
- Report any computer or phone problems to the CSS Helpdesk
- Monitor operation of dishwasher and keep kitchen and public areas tidy and sanitary

**Administrative**:

- Check in with Program Coordinator, daily & weekly, to identify work priorities
- Provide information about Gianna Centre and its services via telephone inquiries and through program pamphlets and brochures
- Assist with conducting telephone reference checks on volunteer applicants as requested
- Create the monthly activity calendar of classes and events for the Centre prior to the end of the month and post the monthly calendar on the Gianna Centre website, Facebook and Instagram pages
- Ensure that volunteers and trainers are aware of the dates and times of classes
- Text or phone participants in the classes 1 to 2 days prior to a class/event to confirm their attendance
- Attend meetings when required and assist with the meeting minutes
- Attend required training to perform duties accurately and proficiently
- Effectively communicate with co-workers
- Provide general office and administrative support to Gianna Centre, including photocopying, mail outs and data entry
- Attend and assist in the planning of any events at the Centre or any pro-life events in the community as requested

Social Media
- Check in with Program Manager, daily to identify work priorities
- Develop and implement content for multiple platforms for Gianna Centre in accord with the agency-wide social media strategy
- Attend the agency’s social media committee meetings, ensure goals are met and deliver reports on data, metrics and insights
- Monitor and respond to all users on social media while maintaining a brand voice and authenticity
- Measure and analyze social data
- Ensure all content is high quality, up to current practice, on brand and clearly communicates program and agency values
- Create a monthly content calendar for social media posts that project the values and services offered by Gianna Centre to be reviewed by the Program Manager
- Develop content for, and manage, multiple social media platforms, including reporting on social media data, metrics, insights and best practices for Gianna Centre
- Act as the primary photographer for the on-line market, creating compelling imagery of product to engage the public in purchasing from the market. Take pictures of clients, staff, and events, which can be used in publications and online
- Provide graphic design and multimedia services to create communications materials for social media, in alignment with Gianna’s Public Market and the agency’s brand
- Provide web support to update, write, and develop new content for the on-line Public Market catalogue and social media outlets
- Stay abreast of relevant articles, blog posts, and media on the pro-life movement that contribute to Gianna Centre’s service delivery, make comments and provide notes for future social media post
- Perform other duties as assigned (Additional duties are considered temporary if they are assigned on a one-time, short-term basis)

Social Enterprise, E-Commerce and Marketing
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