Application Expert

3 weeks ago

Quebec City, Canada Eddyfi Technologies Full time

Would you like to contribute to the creation and marketing of the most advanced inspection solutions in non-destructive testing? Would you like to participate in the design of high-value industrial systems and contribute to their deployment? Are you passionate about what you do, and want to put your expertise to good use by actively participating in the various stages of these projects? Eddyfi is looking for an Applications Expert to contribute to the successful deployment of surface technologies

**In this role, you will**
- Ensure the commissioning and deployment of non-destructive testing equipment at customer sites, both nationally and internationally.
- Provide technical assistance in the field, including troubleshooting and resolving equipment and software issues.
- Collaborate with internal teams to resolve complex technical issues and ensure optimal customer experience.
- Train customers on the proper use of equipment and software, providing hands-on training.
- Analyze non-destructive testing data and write detailed reports presenting results, conclusions and appropriate recommendations.
- Actively participate in the development of new product features and enhancements by providing comments and suggestions based on customer feedback and your technical expertise.
- Work closely with customers to understand their needs and provide solutions tailored to their specific requirements.
- Provide expert user judgement and analysis during the various stages of projects.
- Participate in state-of-the-art probe design projects while ensuring that the product is effective in real-life industrial environments;
- Manage costs, deadlines and technical requirements related to project delivery in accordance with quality system processes and procedures.

**And to integrate all this in a context where you are offered**:

- Flexible working hours;
- Telecommuting available;
- New office space in a bright, modern work environment;
- Three weeks minimum vacation upon hiring;
- Five paid vacations (plus statutory holidays) when the office closes for the holiday season;
- Five floating vacations per year;
- Group insurance and a competitive RRSP program;
- On-site gym with trippy workouts, yoga or lunchtime dance;
- Affordable catering service with employer contribution;
- Reimbursement of professional dues;
- Parking and electric hook-ups;
- Free coffee;
- Entertaining activities organized regularly by the Social Club.

**Profile required**
- You have a bachelor's degree in engineering, a college diploma in science or a related discipline;
- You have two to four years of relevant experience;
- You have an advanced level of oral and written English;
- You have knowledge of electromagnetic inspection technologies and the NDT market (an asset);
- You have a good aptitude for solving technical problems and finding win-win solutions in a customer service context;
- You have strong interpersonal, communication and teamwork skills;
- You have excellent communication skills to interact with customers, train staff and collaborate with internal teams;
- You are able to write clear and concise technical reports;
- You have a strong ability to work to tight deadlines and manage priorities;
- You are self-motivated, rigorous and committed to delivering high-quality work;
- You are available for frequent national and international travel as required by the project.

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