Genomics Applications Scientist

7 months ago

Quebec City, Canada Illumina Full time

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.

In addition to the customer facing technical support activities, the GAS will also have the responsibility to ensure achievement of a Canada Territory objectives in line with the Company's mission, to enable sales growth through strategic activities, to be a technical resource for the Illumina Sequencing product lines, and to provide regular reports on status of specific sales, the market and competitor activities.

Sales efforts will be in coordination with the larger commercial team including Genomics Applications Scientist, Regional Lead, Territory Account Managers, and to be the key technical resource for the sales of the Illumina Sequencing and Informatics product lines. The role will be an active and integral part of the sales process and will be accountable for the activities within a Canada Territory, in-line with the genomics market and commercial objectives, by achieving revenue expectations.

This role requires expert-level troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across district Service and Support teams, Regional Product Support, Marketing, Sales, Customer Service, and Quality organizations.

Sales and support efforts will be in coordination with the larger commercial team and to be the key technical resource for Illumina Canada as it pertains to Sequencing and Informatics product lines. The role will be an active and integral part of the sales and support process and will be accountable for the activities within a territory, in-line with the genomics market and commercial objectives, by achieving revenue expectations and customer support requirements. This role is responsible for ensuring timely resolution, training, consulting and meeting the goals of the service and support organization for the accounts this role will be directly supporting as the primary field team member.

Must be located in Canada and capable of travel within assigned territory.

Bilingual (English and French) preferred.

**Responsibilities**:

- Consult on customer lab and experimental design, workflow best practices, and data storage and analysis.
- Coordinate new installations, including large-scale installations, that require facility inspections and instrument validation.
- Conduct on-site customer trainings across the entire Illumina portfolio of products including microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables, and related products. Can serve as a mentor for colleagues.
- Resolve customer complaints related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Escalate to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.
- Participates in strategic sales activities and works closely with local Territory Account Managers and District Sales Manager to achieve sales objectives.
- Coordinates and communicates strategic business plans effectively to manager.
- Regularly communicate essential technical product updates to external customers and Sales counterparts to drive customer success.
- Partner with other functional roles and teammates under the Illumina team selling model that includes GAS, various specialist roles, account managers, district sales managers, and Inside Sales to execute and develop strategic plans for winning new business and expanding current customer growth and success through consulting, presentations, workshops, demonstrations, and seminars.
- Responsible for customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
- Support new product development through alpha and beta tests and serve as departmental representative on product core teams.
- Broad knowledge of competitor activities and innovations within the marketplace and ability to evaluate and consult on data.
- Provide efficient communication on strategic and competitive customer feedback to Sales, Mar

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