Customer Service Supervisor, Moncton

3 weeks ago

Moncton, Canada Trouw Nutrition Full time

**Customer Service Supervisor, Moncton, NB**

This opportunity will be of interest to you if you have experience working closely with agri/food customers and are able to build professional relationships. Are you ready for the next step in your career? We want to hear from you

**GOOD TO KNOW**
- On site
- Dynamic team
- Fun work environment

**KEY RESPONSIBILITIES**

Coordination and cooperation in the handling of orders, concerns/questions from customers, so that the department realizes timely, accurate and efficient handling and achieves optimal customer satisfaction and the sales targets.

**Team management**
- Hire, lead, and coach team. Ensure an effective structure and adequate staffing of the department in order to deliver results and nurture a positive and learning culture
- Coordinate and supervise the activities and work of the team to ensure that all work is carried out in accordance with operating procedures and policies

**Sales and Sales Support**
- Prepares tenders and quotations, liaises with other departments, particularly Sales, Purchasing and Finance & Administration and also with haulage companies
- (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery, in order to meet volume, quality and price requirements

**Customer Support**:Monitor the implementation of the helpdesk function to quickly and adequately advise customers and to support and promote customer satisfaction

**Continuous Improvement and Optimization**:Focus on the efficient running of the business, contributing to more effective and efficient processes, techniques and systems

**Commercial administration and data management**
- Preparation and modification of pre-, post-and recalculations; billing, preparation of monthly reports
- Ensure proper collection, entering and verification of all data and information from customers, ensuring proper archiving
- Update product data in the relevant systems
- Check product specifications, labels and documents on consistency and coordinates with customers for correct documentation
- Inform Quality Control Department of the state of supplier audits and provide advance guidance on areas customers wish to review

**PREFERRED HIRING CRITERIA**:

- Post secondary education: BA Business preferred.
- 5-10 yrs experience in a similar role with a minimum of 2 years in a Supervisory role.

LI-JM1; #SPTN

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