Commercial Client Support Coordinator

2 weeks ago

Gatineau, Canada Business Development Bank of Canada Full time

No other bank is doing what we do.

At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference

Diversity. Equity. Inclusion. They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.

POSITION OVERVIEW

The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, preparing client proposals and all relevant related documents (e.g., letters of intent and contracts), obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team.

CHALLENGES TO BE MET- Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases.- Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices.- Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done.- Actively participate in portfolio development by identifying funding opportunities and developing innovative value-adding solutions to meet client needs- Conduct pre-qualification and risk rating assessment activities for existing and potential BDC Financing clients- Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logístical support.

WHAT WE ARE LOOKING FOR- Bachelor degree in Business Administration, College diploma in accounting or an attestation of college studies;- The ability to analyze and interpret financial statements is considered an asset;- Experience as a payables and receivable clerk is considered an asset;- Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues;- Strong organizational skills and ability to prioritize and deal with various situations at all times;- Ability to work independently and meet tight deadlines;- Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team;- Working knowledge of MS Office (Word, Excel, Outlook );- Bilingualism required (French and English), oral and written.

With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.

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