Client Relations Manager, Jewelry
4 months ago
As a small, fast-growing company, there is ample opportunity for growth alongside the business.
This position will be remote from Tuesday-Friday, and will require you to be in-office on Saturdays. Our office is located at 2 Bloor St W. in Yorkville. We place a high value on work-life balance and can be flexible on working days and hours.
**This is a contract position paying $30/hr with 35 hours worked per week.**
**Responsibilities**:
- Host by-appointment and walk-in jewelry consultations at our office in downtown Toronto
- Educate clients, providing design recommendations to create a durable, high-quality piece
- Calculate quotes using our pricing model and provide quotes to clients
- Set up custom purchase links on our website and send to clients
- Keep client database up-to-date and organized
- Provide feedback to team to improve the customer experience
**Knowledge, skills & experience desired**
- Some customer service experience and a friendly, client-oriented attitude
- Strong written and verbal communication skills
- Detail-oriented with strong organizational skills
- Ability to independently and creatively problem-solve
- Ability to retain product knowledge/details
- Eagerness to learn
- Polished style and demeanor (including clean nails for showroom work days)
- Experience using Wordpress and Woocommerce (bonus, not required)
- Experience using ClickUp (bonus, not required)
**Job Type**: Fixed term contract
**Benefits**:
- Flexible schedule
Schedule:
- Weekends as needed
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Toronto, ON M4W 3E2 (required)
Work Location: Hybrid remote in Toronto, ON M4W 3E2
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