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High Jewelry and Client Experience Director
2 months ago
Job Summary
Tiffany & Co. is seeking a highly skilled and experienced professional to join our team as a Director of Client Relations and High Jewelry. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive client engagement and loyalty, while also overseeing the management of high jewelry sales and events.
Key Responsibilities
- Develop and maintain relationships with top clients to drive new business opportunities and increase revenue.
- Develop and execute market strategies to drive in-store moments and exceptional client experiences.
- Partner with retail leaders to develop the selling capabilities of high jewelry sales specialists.
- Establish and maintain strategic partnerships to create unique experiences for clients.
- Implement new concepts and event ideas to surprise and delight clients.
- Define and manage strategy and execution of charitable giving, client gifting, and in-store hospitality.
- Oversee local budget and calendar of actions/events.
- Report on competitive insights and location activations.
- Lead and coach a developing team to success.
Requirements
- 10+ years of event management experience.
- Must be creative with a high level of taste.
- Strong written, verbal, and presentation skills.
- Previous experience in a client relations/client-facing role.
- Experienced in managing and coordinating teams.
- Problem solver, solution-oriented, and agile.
- Team-oriented with excellent interpersonal and relationship-building skills.
- Ability to travel as needed in Canada and the US.
- Proficiency with client tracking systems, Excel, and Microsoft Outlook/email.
- Must have authorization to work in Canada or in the country where the position is based.
Preferred Qualifications
- A college/university degree.
- Luxury industry experience preferred.
- Proficiency in multiple languages.
Tiffany & Co. is an Equal Opportunity Employer
We are committed to fostering a workplace where individual differences are recognized, appreciated, and respected. We encourage applications from people with disabilities and will provide accommodations throughout the hiring process. If you require an accommodation, please contact us at [insert contact information].
