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Director of Client Relations and High Jewelry, Canada

2 months ago

Toronto, Ontario, Canada Tiffany & Co. Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director of Client Relations and High Jewelry, Canada. As a key member of our organization, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships and events.

Key Responsibilities
  • Develop and maintain relationships with top clients to drive new business opportunities and retain existing relationships.
  • Design and execute market strategies to create memorable in-store experiences that exceed client expectations.
  • Identify and capitalize on new opportunities to drive retail priorities and maximize ROI.
  • Host and entertain clients to build and maintain strong relationships.
  • Partner with retail leaders to develop the skills of High Jewelry Sales Specialists.
  • Establish and maintain strategic partnerships to create unique experiences for clients.
  • Develop and implement new concepts and event ideas to surprise and delight clients.
  • Manage charitable giving, client gifting, and in-store hospitality initiatives.
  • Oversee local budget and calendar of actions/events.
  • Provide competitive insights and location activation reports.
  • Lead and coach a developing team to success.
Requirements
  • 10+ years of event management experience.
  • High level of creativity and taste.
  • Strong written, verbal, and presentation skills.
  • Previous experience in client relations/client-facing role.
  • Experience managing and coordinating teams.
  • Problem solver, solution oriented, and agile.
  • Team oriented with excellent interpersonal and relationship building skills.
  • Ability to travel as needed in Canada and the US.
  • Proficiency with client tracking systems, Excel, and Microsoft Outlook/email.
  • Authorization to work in Canada or the country where the position is based.
Preferred Qualifications
  • College/university degree.
  • Luxury industry experience preferred.
  • Proficiency in multiple languages.

Tiffany & Co. is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. We encourage applications from people with disabilities and offer accommodations throughout the hiring process. If you require an accommodation, please contact us to let us know and we will work with you to meet your needs.