Food & Beverage Outlet Manager

15 hours ago

Niagara Falls, Canada Americana Resort Inc. Full time

**Position Summary**: Reporting to the Director of Food & Beverage, the Food & Beverage Outlet Manager provides leadership and direction to our Oasis Snack Bar team.

**Primary Responsibilities**:

- Lead/manage the day to day operations of the Snack Bar ensuring it is fully operational in terms of both quality and adequate staffing to service guests.
- Manage Team Member work schedules, daily payroll and time reconciliation, monitor labour costs and review daily staffing levels to ensure guest service, operational and budgetary needs are met.
- Continually interact with Team Members to motivate and encourage them in the daily performance of their duties.
- Conduct pre and post shift meetings with Team Members.
- Assist Team Members in reconciling end of shift cash reports.
- Address and resolve all guest and Team Member concerns/suggestions in a constructive, timely and professional manner.
- Work closely with Sales to ensure details are executed for each special event and to lead the team in service and to complete the applicable group billing.
- Actively participate in recruitment, hiring and training of new Team Members.
- Complete evaluations, coaching and progressive disciplinary measures for all Team Members as required.
- Perform all administrative duties as necessary relating to the resort/human resources policies.
- Conduct daily, weekly and monthly facility inspections to ensure the facility and equipment are kept clean and in good repair (safety, sanitation, food preparation, etc.).
- Ensure all safety regulations are implemented and followed.
- Manage and accurately maintain inventory, ordering and product costs.
- Responsible for establishing and maintaining waste and loss prevention controls.
- Ensure the highest level of customer services for guests at all times
- Uphold team appearance and grooming policies.
- Other duties as assigned by Director of Food and Beverage.

**Professional Qualifications**:

- Completion of High School
- 1-2 years managerial experience
- Previous quick service food and beverage experience
- Smart Serve Certification
- Food Handlers Certificate

**Personal Qualities**:

- Must have excellent communication skills both written and oral
- Must be self-motivated and have excellent time management skills
- Must be computer literate
- Knowledge of food, wine and related beverages with previous up-selling/sales experience
- Ability to stand and walk for long periods of time
- Exceptional standards of hygiene
- Exhibit a professional and positive attitude
- Must be willing to work a flexible schedule including evenings, weekends, holidays and as necessary to meet guest needs.
- Must have the ability to work safely in a fast-paced environment
- Must be honest and trustworthy

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.

**Job Types**: Full-time, Permanent

Additional pay:

- Tips

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- managerial: 1 year (preferred)
- quick service food & beverage: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve Certification (preferred)
- Food Handler Certification (preferred)

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