Systems Technical Support Analyst
3 weeks ago
Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Work setting**:
- Startup company
- Relocation costs not covered by employer
- Research and development institution
- Consulting firm
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
**Computer and technology knowledge**:
- File management software
- Communication software
**Transportation/travel information**:
- Own transportation
- Public transportation is available
**Work conditions and physical capabilities**:
- Fast-paced environment
- Attention to detail
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Organized
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Long term benefits**:
- Group insurance benefits
- Life insurance
**Other benefits**:
- Paid time off (volunteering or personal days)
- Team building opportunities
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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