Migration Specialist

2 weeks ago


Vancouver, Canada Global Relay Full time

**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

**Your Role**:
The primary function Migration Specialist is to provide prompt and courteous frontline support for migration or project the Migration Services is currently working on.

Specialists effectively communicate, both verbally and in writing, while working in a fast-paced environment with a complex service offering. They pay very close attention to detail in an effort to mitigate potential mistakes in a production environment.

**Your Job**:

- Provide superb customer service for Global Relay's clients: handling customer calls, managing customer Sales Force Cases, answering customer inquiries, and following up with customers on migration issues.
- Office 365
- Microsoft Exchange
- Migration Support for the following Message types but not limited to:

- MS Teams
- Bloomberg
- Refinitiv Messenger
- Twitter
- Migration Support for Social Media Types Including but not limited to:

- Facebook
- Instagram
- YouTube
- Website Archiving
- Support for A9 Fail Bins
- Support for A10 Fail Bins
- Sales Force Mas Case Creation
- Constant Contact List Generation

**About You**:

- Intermediate Proficiency with Sales Force
- Intermediate Proficiency with Excel
- Intermediate Proficiency with Splunk
- Intermediate Proficiency with Kibana
- Intermediate Proficiency with Control Center
- Intermediate Proficiency with Service Manager
- Intermediate Proficiency with A9 Fail Bins
- Intermediate Proficiency with A10 Fail Bins
- Strong written and verbal communication in English.
- Excellent attention to detail and ability to work within defined legal policies and procedures.

**Coaching & Mentoring**
- Assisting Junior Specialists
- Assisting other departments such as Support, Provisioning, Customer Success & Training.

**What you can expect**:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.


  • Migration Specialist

    3 weeks ago


    Vancouver, Canada Global Relay Full time

    **Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their...


  • Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...


  • Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...


  • Vancouver, British Columbia, Canada Push Operations Full time

    Find a job that you love.We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love.The Company:Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR,...


  • Vancouver, Canada T-Net British Columbia Full time

    Data Migration Specialist (6 month contract)Data Migration Specialist (6 month contract)We are looking for a high output, analytical, and skilled Data Migrations Specialist to add value, energy, and technical expertise to our team on a contract basis.You not only have the technical chops but also have mastered the art of customer experience to deliver on...


  • Vancouver, Canada T-Net British Columbia Full time

    Data Migration Specialist (6 month contract)Data Migration Specialist (6 month contract)We are looking for a high output, analytical, and skilled Data Migrations Specialist to add value, energy, and technical expertise to our team on a contract basis.You not only have the technical chops but also have mastered the art of customer experience to deliver on...


  • Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: We are looking for a high output, analytical, and skilled Data Migrations Specialist to add value, energy, and technical expertise to our team on a contract...

  • ERP Specialist

    4 weeks ago


    Vancouver, Canada Oxygen8 Solutions Inc. Full time

    We are hiring an ERP Specialist to join us on our mission to provide 100% fresh, filtered air and smart technology for maximum comfort and value. This position will work closely with our department heads and will be based out of our production facility office in Vancouver, BC. **Responsibilities include**: - Configure, maintain, and support Epicor ERP...

  • ERP Specialist

    4 days ago


    Vancouver, British Columbia, Canada Oxygen8 Solutions Inc. Full time

    We are hiring an ERP Specialist to join us on our mission to provide 100% fresh, filtered air and smart technology for maximum comfort and value. This position will work closely with our department heads and will be based out of our production facility office in Vancouver, BC.Responsibilities include: Configure, maintain, and support Epicor ERP system....

  • Conversion Specialist

    2 months ago


    Vancouver, Canada Lush Handmade Cosmetics Full time

    The **Conversion Specialist** **plays an essential role in **growing talent** in our business through collaboration and sharing best practices with the **Digital team**. You know how to **be curious** about their opportunities, and how to **be real** with feedback and support. As a growing business, Lush needs people that can **adapt and evolve** to the...

  • Conversion Specialist

    2 months ago


    Vancouver, Canada Internal Job Board Full time

    The **Conversion Specialist** **plays an essential role in **growing talent** in our business through collaboration and sharing best practices with the **Digital team**. You know how to **be curious** about their opportunities, and how to **be real** with feedback and support. As a growing business, Lush needs people that can **adapt and evolve** to the...


  • Vancouver, Canada Microsoft Full time

    Our team of Azure Specialists is a high performing group committed to supporting the success of healthcare and government organizations in Western Canada through cloud adoption and industry specific solutions. We are part of Microsoft’s Commercial Solution Area (CSA), which sets the sales strategy, leads technical sales, and operates as a hub for the...


  • Vancouver, Canada Microsoft Full time

    Our team of Azure Specialists is a high performing group committed to supporting the success of the Financial Services Sector in Canada through cloud adoption and industry specific solutions. We are part of Microsoft’s Commercial Solution Area (CSA), which sets the sales strategy, leads technical sales, and operates as a hub for the Commercial Solution...


  • Vancouver, Canada Microsoft Canada Full time

    Overview Our team of Azure Specialists is a high performing group committed to supporting the success of the Financial Services Sector in Canada through cloud adoption and industry specific solutions. We are part of Microsoft's Commercial Solution Area (CSA), which sets the sales strategy, leads technical sales, and operates as a hub for the Commercial...

  • Azure Specialist

    4 weeks ago


    Vancouver, British Columbia, Canada Microsoft Corporation Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...

  • Training Specialist

    3 weeks ago


    Vancouver, Canada Langara College Full time

    Interested in a career at Langara College?_ Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply! Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with...

  • Training Specialist

    3 weeks ago


    Vancouver, Canada Langara College Full time

    Interested in a career at Langara College?_ Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply! Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with...


  • Vancouver, British Columbia, Canada Enkel Backoffice Solutions Inc. Full time

    Salary: 45, ,000Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as an Onboarding Specialist. In this role, you will be responsible for efficiently onboarding clients while setting up our bookkeeping team for success with processes and documentation. The ideal candidate will have 2 years of onboarding experience,...


  • Vancouver, British Columbia, Canada Enkel Backoffice Solutions Inc. Full time

    Salary: 45, ,000Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as an Onboarding Specialist. In this role, you will be responsible for efficiently onboarding clients while setting up our bookkeeping team for success with processes and documentation. The ideal candidate will have 2 years of onboarding experience,...


  • Vancouver, Canada CDN Controls Ltd. Full time

    Overview: Exile Automation, a CDN Controls company, specializes in control system integration and automation. We offer control system design, manufacturing, and system integration services concentrating on industrial automation, communication, and power systems. We provide our customers a line of standard and custom-built control panels to suit Energy,...