Migration Specialist

6 months ago

Vancouver, Canada Global Relay Full time

**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

**Your Role**:
The primary function Migration Specialist is to provide prompt and courteous frontline support for migration or project the Migration Services is currently working on.

Specialists effectively communicate, both verbally and in writing, while working in a fast-paced environment with a complex service offering. They pay very close attention to detail in an effort to mitigate potential mistakes in a production environment.

**Your Job**:

- Provide superb customer service for Global Relay's clients: handling customer calls, managing customer Sales Force Cases, answering customer inquiries, and following up with customers on migration issues.
- Office 365
- Microsoft Exchange
- Migration Support for the following Message types but not limited to:

- MS Teams
- Bloomberg
- Refinitiv Messenger
- Twitter
- Migration Support for Social Media Types Including but not limited to:

- Facebook
- Instagram
- YouTube
- Website Archiving
- Support for A9 Fail Bins
- Support for A10 Fail Bins
- Sales Force Mas Case Creation
- Constant Contact List Generation

**About You**:

- Intermediate Proficiency with Sales Force
- Intermediate Proficiency with Excel
- Intermediate Proficiency with Splunk
- Intermediate Proficiency with Kibana
- Intermediate Proficiency with Control Center
- Intermediate Proficiency with Service Manager
- Intermediate Proficiency with A9 Fail Bins
- Intermediate Proficiency with A10 Fail Bins
- Strong written and verbal communication in English.
- Excellent attention to detail and ability to work within defined legal policies and procedures.

**Coaching & Mentoring**
- Assisting Junior Specialists
- Assisting other departments such as Support, Provisioning, Customer Success & Training.

**What you can expect**:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

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