Patient Service Representative- Sports Health

2 months ago


Toronto, Canada Cleveland Clinic Canada Full time

CCHS Facility: Cleveland Clinic Canada

Department: Operations

Job Title: Patient Services Representative

Report to: Senior Manager, Sports Health

ABOUT CLEVELAND CLINIC

As a global, academic medical centre, Cleveland Clinic has provided world class patient care to people from around the world since 1921. Our ongoing commitment to innovation and research has led to many incredible medical firsts including the first coronary artery bypass. These extraordinary credentials along with our passion for our patients have generated global recognition and demand for our model of care. Cleveland Clinic Canada, the Canadian location of the Cleveland Clinic, opened in 2006 and has two locations in downtown and midtown Toronto. Our multi-disciplinary team of clinicians provides a variety to help our patients' age well and move better. To learn more visit.

GENERAL SUMMARY

The Patient Services Representative ("PSR") is responsible for the first impression when patients enter the clinic and physician/provider support. The PSR may also provide coverage from time to time for other administrative roles throughout the clinic. Superior customer service skills and a positive friendly attitude are required. The PSR will support the organization's mission, vision, core values and customer service philosophy.

MINIMUM QUALIFICATIONS

Education, Knowledge, Skills and Abilities

Excellent oral and written communication, including presentation skills
Bilingual (English and French) language skills are a definite plus.
PC literate, including Microsoft Office products.
Ability to work in a team environment.
Strong organizational skills.
Excellent interpersonal skills.
Must be detail oriented.
Ability to meet or exceed Performance Competencies.
Ability to work under pressure and be adaptable to changing procedures and priorities while remaining flexible and responsive to requests.
Must have a proven work record of dependability.

Required Length and Type of Experience

Minimum of one year related experience.

Required Licensure, Certification or Registry

Completion of Medical Office Administration certificate is an asset.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
Acts in a coverage capacity for the following departments throughout the clinic: Front Desk, Physician support, Referrals, Sports Health, Operations o Business Development (General Administrative Support).
Greets patients upon arrival and checks them in for appointment, including any paperwork or OHIP card that is required for appointment.
Schedules new and returning patients for appointments.
Prepares billings sheets, charts etc for physicians.
Answers incoming patient calls and connects to the respective patient information and/or extension. Handles telephone information requests with courtesy, accuracy, promptness and respect for confidentiality.
Receives, directs and relays fax messages.
Provide general administrative and clerical support, including but not limited to drafting letters and documents, creating reports, copying, filing, faxing, scheduling appointments and mailings.
Makes recommendations for improving processes and systems.
Attends all staff meetings and other departmental meetings (as necessary).
Other duties as assigned.

CCHS ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS:
All employees are expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.

Adaptability includes teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.

Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.

Essential Job Requirements includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills.

Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.

**Benefits**:
Dental care
Extended health care
Paid time off
Schedule:
8 hour shift

**Experience**:
Electronic medical records: 2 years (preferred)
Medical Office Administration: 2 years (preferred)

Work Location: In person



  • Toronto, Canada Scarborough Health Network Full time

    **Company Biography**: Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care...


  • Toronto, Canada Scarborough Health Network Full time

    **Company Biography**: Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care...


  • Toronto, Canada AJ Sports Full time

    Are you a fan of NHL hockey and sports collectibles? AJ Sports is a Toronto based sports memorabilia and marketing company looking for someone to join our sales team to assist with online orders, customer service and develop accounts as we continue our transition from retail to online sales. Primary Responsibilities: - Retail sales and customer service...


  • Toronto, Canada AJ Sports Full time

    Are you a fan of NHL hockey and sports collectibles? AJ Sports is a Toronto based sports memorabilia and marketing company looking for someone to join our sales team to assist with online orders, customer service and develop accounts as we continue our transition from retail to online sales. Primary Responsibilities: - Retail sales and customer service...


  • Toronto, Canada Scarborough Health Network Full time

    Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre...


  • Toronto, Canada Toronto Pan Am Sports Centre Full time

    **_Customer Service Representatives (Part-time) _** Toronto Pan Am Sports Centre Inc. is currently seeking **Part-Time Customer Service** **Representatives **to join our team! The key responsibilities of the role include, but are not limited to: providing information and answer questions about Toronto Pan Am Sports Centre; processing memberships;...


  • Toronto, Canada Scarborough Health Network Full time

    **Company Biography**: Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care...


  • Toronto, Canada Athlete's Care Sports Medicine Centres Full time

    **Full-time Patient Experience Coordinator** - Must have a passion for patient care with minimum 1 year customer service experience Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for a full-time medical receptionist for our York University: Track & Field location. We...


  • Toronto, Canada Athlete's Care Sports Medicine Centres Full time

    **Full-time Patient Experience Coordinator** - Must have a passion for patient care with minimum 1 year customer service experience Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for a full-time medical receptionist for our York University: Track & Field location. We...


  • Toronto, Canada TOP Sports Full time

    **About TOP Sports** TOP Sports is a multi-sport club in Ontario offering competitive and recreational programs in hockey, soccer, lacrosse, and basketball to youth ages 4-14. Our mission is to create a balanced youth sport model that can support the development of 10,000 athletes annually with the goal of 40% playing two or more sports. Currently we...


  • Toronto, Canada Athlete's Care Sports Medicine Centres Full time

    **Full-time Customer Service Representative/Medical Receptionist** - Must have a passion for patient care with minimum 1 year customer service experience Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring a full time Patient Experience Coordinator/Medical Receptionist of...


  • Toronto, Canada Scarborough Health Network Full time

    Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre...


  • Toronto, Canada Scarborough Health Network Full time

    Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre...


  • Toronto, Canada University Health Network Full time

    **Position: Representative, Patient Management Centre** **Job Posting #920491** **Union**: NOWU **Site**: Toronto General Hospital **Department**: Patient Management Centre **Reports to**: Nurse Manager **Hours**: 22.5 hours per week **Wage Range or Salary**: $21.07 per hour to $26.34 per hour (to commensurate with experience and consistent with UHN...


  • Toronto, Canada Scarborough Health Network Full time

    **Company Biography**: Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care...


  • Toronto, Canada Scarborough Health Network Full time

    Job Number: J0524-0755 Job Title: Transport Service Representative - BIR Patient Transport Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North...


  • Toronto, Canada Scarborough Health Network Full time

    Job Number: J0524-0755 Job Title: Transport Service Representative - BIR Patient Transport Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North...


  • Toronto, Canada Scarborough Health Network Full time

    Job Number: J0524-0755 Job Title: Transport Service Representative - BIR Patient Transport Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North...


  • Toronto, Canada Athlete's Care Sports Medicine Centres Full time

    **Full-time Customer Service Representative/Medical Receptionist** - Must have a passion for patient care with minimum 1 year customer service experience and management experience would be considered an asset. Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area and 3 locations in Ottawa. We are...


  • Toronto, Canada Athlete's Care Sports Medicine Centres Full time

    **Full-time Customer Service Representative/Medical Receptionist** - Must have a passion for patient care with minimum 1 year customer service experience and management experience would be considered an asset. Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area and 3 locations in Ottawa. We are...