Currency Operations Team Leader
3 months ago
**Currency Operations Team Leader**
**Take a central role**
The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.
Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.
With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada
Find out more about the next steps in our Recruitment process.
**What you will do**
The Agency Operations Centers (AOCs) are responsible for managing bank note inventories, authenticating, recirculating and destroying Bank notes.
As a Team Leader, you will collaborate closely with the Operations Manager, your colleagues from the Montréal and Toronto Agency Operations Centres (MAOC and TAOC) and the Director to ensure that the team’s objectives are consistent with the strategic direction of the Currency function.
With the support of the production coordinators, you will plan, supervise, and review daily activities to ensure compliance with established work plans, schedules, quality standards, procedures, and budgets. You will supervise a group of Operations Agents, providing advice and mentor to help them tackle problems, set performance objectives, and develop their skills. You will also be responsible of responding to potential queries regarding operational issues and/or productivity metrics.
**More specifically you will**:
- Cultivate in team members a well-developed sense of responsibility and perseverance, in order to attain a high level of service delivery and productivity, and maintain a work environment that promotes respect and diversity
- contribute to the development of the business plan and medium-term plan of the sub-business line and examine proposed plans to ensure that objectives are in line with the department’s mission and that measures are in place to meet client needs
- contribute to effective data governance by accurately recording of processing hours and procedural non-conformities.
- conduct follow-up with the various service providers to ensure the quality and compliance of the products and services received
- participate in committees and/or support projects and tasks
**What you need to succeed**
We are looking for someone who is or has:
- ability to mentor and demonstrate inspirational leadership
- capable of being a critical thinker, making sounds decisions and present recommendations in a persuasive way
- strong interpersonal and communications skills (both oral and written)
- strong organizational skills in order to achieve the desired results in a timely fashion
- strong problem solving and analysis skills
- a great teammate and a self-starter
- ability to coach, develop and empower employees
- ability to communicate in both official languages (French essential)
**Nice-to-have**
- knowledge of the Currency department functions and its connections to other Bank departments
**Your Experience**
This position requires minimum 4 years' experience working in an Operations Centre and/or experience in a supervisory position within an operational environment. An equivalent combination of education and experience may also be considered.
**What you need to know**
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Secret
- There will be no relocation assistance provided
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
- The official title for this position is “Team Leader"
**What you can expect from us**
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
- Salaries are based on qualifications and experience and typically range from $77,853 to $91,592 (job grade 15)
- The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary
-
Store Operations Manager
6 months ago
Montréal, Canada Yap Bureau D'Echange Yap Currency Exchange Full time**Your responsibilities will include** - Overseeing day to day operations of the store and ensuring a highly productive team in a positive work environment; - Providing support and assistance to the teller(s) on duty throughout the business day; - Updating, standardizing, and creating new procedures, policies, and manuals where needed; - Delegate tasks and...
-
Team Leader
1 month ago
Montréal, QC, Canada DB Conseils(DBC) Full timeThe Team Leader is always at the heart of the action! He is involved in the planning, supervision and control of their team's activities: testing, functional development, data conversion, or solution deployment. This role also builds a network of contacts to support problem-solving and team performance. In addition to being tasked with stimulating...
-
Operations Centre, Team Leader Ii
2 months ago
Montréal, QC, Canada Aon Corporation Full timePosting Description: Are you an operational people leader in the insurance industry who enjoys teaching the team the ropes while also being a problem solver? Are you looking to join an established organization in the industry for the next steps in your career? Aon has the opportunity for you! This is a hybrid role with the flexibility to work virtually...
-
Team Leader, Deliveries and Operations IT
1 month ago
Montréal, QC, Canada Desjardins Full timeAsTeam leader, Deliveries and operations IT foundations, you support team management. You coordinate your unit’s activities, action plans and initiatives. You coach and guide a team composed primarily of highly experienced professionals, assign tasks and activities, and regularly monitor progress. You support talent development and employee engagement by...
-
CNC Team Leader
2 months ago
Montréal, QC, Canada Muraflex Full time**Welcome to Muraflex** Muraflex is a leading architectural manufacturing company bringing high end glass partition walls to commercial spaces. Our elegant and design-savvy products are created and manufactured in Montreal with a European touch that distinguishes our unique style. Muraflex products are not only high-performing but also always emblematic of...
-
Team Leader
2 weeks ago
Châteauguay, QC, Canada CMP Advanced Mechanical Solutions Full timeJob Description Under the supervision of the Department Supervisor, the Team Leader plays an essential role in achieving departmental and organizational objectives. He works closely with his supervisor to ensure that work meets the organization's standards in terms of health and safety, operational efficiency and quality. The team leader must determine and...
-
Regional Team Leader
4 months ago
Montréal, QC, Canada Activation Services Inc. Full timeJob Description - Regional Team Lead It’s an exciting time to be at ASI Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our...
-
Team Leader
6 months ago
Montréal, Canada ContactPoint 360 Full time**Join our CP360 Family, today!** **Who We Are**: W elcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful...
-
Processing Specialist
3 months ago
Montréal, QC, Canada Exchange Bank of Canada Full timeDiscover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great opportunities for a career growth. As a specialist in wholesale foreign exchange services,...
-
Team Leader, Investment Operations
5 days ago
Montréal, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Team Leader Retail Merchandiser
4 months ago
Montréal, QC, Canada Match Retail Full timeOverview: **_ Retail Merchandising Team Lead_** **_ Are you a leader passionate about Merchandising, Retail Environments and Teamwork? _** We are currently seeking an experienced **Merchandising** **Team Lead** to join our dynamic on-site operations team. We’re looking for a go getter that takes pride in their work, is a natural leader that creates a fun...
-
Team Leader, Credit and Customer Engagement
4 weeks ago
Montréal, QC, Canada Fairstone Full timeThe Team Leader call center must ensure the efficiency of employee’s work. Must be able to detect potential issues and find solutions to solve them or escalate them to next level. Require good communication skills both in writing and verbal. - Must be on calls 50% of weekly schedule to answer incoming calls from customer and merchant to take appropriate...
-
Quality Team Leader
4 weeks ago
Montréal-Est, QC, Canada Novolex Full time**Why Choose Us?** Novolex is a leader in packaging innovation, choice and sustainability. We manufacture paper, plastic and durable materials products for the food, retail, healthcare and industrial markets. We are currently looking for a Health and Safety Coordinator to join our dynamic team within a growing company. **Our Sustainability Commitment** The...
-
Team Leader, Warehouse
4 days ago
Montréal, Canada Fed Supply Full timeHello ! I'm Gabriel, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Gabriel, Recruitment...
-
Mobile Tech Lead
2 weeks ago
Montréal, QC, Canada Xsolla Full timeThis role will be focused on developing our Xsolla App. An app designed for gamers, consisting of mini-apps representing products by Xsolla and 3rd parties. The core functionality revolves around allowing users to earn and spend virtual currency across various games and services. **RESPONSIBILITIES**: - Lead the mobile development team, providing technical...
-
Team Leader, Customer Service
3 months ago
Montréal, QC, Canada Groupe Vision New Look Inc Full time**ABOUT US** Welcome to New Look Vision Group Inc (GVN), recognized as one of Canada's best-run companies. As a member of our extended family, you'll be joining a company that values transparency, ambition, respect and accountability. Our company boasts an impressive network of 477 stores, including 417 in Canada and 60 in the United States. Since 2013,...
-
Team Leader, Maintenance
6 months ago
Montréal, Canada Lantic Inc. Full timeWHY JOIN LANTIC? - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. - With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. - We stand proud of our heritage, and as...
-
Montréal, QC, Canada Maya HTT Full timeMaya HTT is a world leading developer of digital industries software solutions. The world’s top tier engineering and manufacturing organizations rely on Maya’s experience and expertise to achieve the full potential of their software investment. Maya HTT is also a Value Added Reseller (VAR) for the Siemens PLM Software products, with a focus on CAE-based...
-
Sales Team Leader
6 months ago
Montréal, Canada Copeland Full timeAre you looking to develop your sales career in a position with un-capped commissions and a competitive base salary? Are you an effective sales leader who can get the best of your team? Our division is experiencing hyper growth and we are seeking an experienced sales leader to join our aggressive and dynamic team. We need a sales leader who can coach, be...
-
Team Performance Leader
6 months ago
Montréal, Canada Canada Life Assurance Company Full time**Job Description**: We are looking for an acting **Team Performance Leader!** The acting Team Performance Leader will be reporting to an Associate Manager in our Montreal Benefits Payment Office. Responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation. By...