Structure Response Liaison

7 months ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:40998

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**

The Structure Response Liaison position is part of an interdepartmental team responsible for addressing structures in the public realm and seeking compliance with City By-laws. This frontline position works with a team and supports people, specifically vulnerable women, with basic needs such as providing resource information, meal tickets, and information on storage and connections to outreach and health supports when a person is being asked to comply with City By-laws. The position carries out a variety of duties in a calm professional manner, always using a trauma informed lens and using de-escalation methods as needed. The position has excellent communication and relationship building skills to liaise with internal and external staff and community partners. Community members with whom the Integrated Response Team engages may also live with issues related to substance use, mental health, physical and/or cognitive disabilities, and other issues related to poverty and marginalization.

The position reports to the Manager, Homelessness Response Coordination. The position works collaboratively with partners from a variety of internal and external staff teams, including Arts, Culture and Community Services, Engineering Sanitation Operations, Vancouver Fire and Rescue Services, Vancouver Police Department, Vancouver Coastal Health, and others as needed. The position requires an ability to work with a diverse range of community members, staff, and community service providers in a respectful and supportive manner, understanding the needs of those impacted by by-law enforcement, and providing constructive advice or direction as appropriate.

**Specific Duties & Responsibilities**
- Works tactfully and compassionately with individuals who may use substances and/or be isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
- Provides resource information, meal tickets, and information on storage and connections to outreach and health supports
- Establishes and maintains positive relationships and appropriate professional boundaries with staff, community service providers and community members.
- Problem-solving in the absence of a supervisor and liaising with other organizations or stakeholders as needed.
- Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors
- Administers basic first aid and maintains applicable records.
- Presents self in a professional manner that demonstrates the values of the City of Vancouver and Community Services
- Other duties as assigned

**Qualifications**

Education and Experience:

- Completion of grade ten and, preferably, Occupational First Aid Level 1, plus related experience in a social service front line position, combined with experience working with vulnerable populations (with a specific focus on women) preferably in a social service setting, or an equivalent combination of training and experience.
- Given the nature of the work, persons with lived experience of homelessness, mental health or addictions are an added strength for this position but not essential.

Knowledge, Skills and Abilities:

- Considerable knowledge of the rules, policies, operation and programs related to the work
- Working knowledge of the community, downtown eastside, and social service agencies, programs, and resources in the area that are available for women
- Understanding of and commitment to individuals experiencing homelessness who may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.
- Knowledge and understanding of addictions, mental illness, the effects of poverty, conflict resolution and violence prevention
- Excellent conflict management and de-escalation skills especially in unpredictable, volatile, and emergency situations, including situations in which mental health and addiction are factors
- Excellent decision-making and problem-solving skills especially in volatile, disruptive, and emergency situations
- Excellent verbal communicat

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