Customer Service Representative
5 days ago
We are a network company looking for people who want to grow in their knowledge, skill, and abilities, and who want to make positive contributions to the team and ensure excellent service standards and maintain high customer satisfaction.
Duties
- Assist customers in downloading the app and all issues regarding the usage of the app
- Make phone calls to customers for feedback and handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
**Maintain customer groups in wechat**
- Other duties assigned by COO
**Requirements**:
- 1years customer service experience
- Excellent communication skills both oral and written in Mandarin
- Good computer and telephone skills
- Ability to multi-task, prioritize, and manage time effectively
**Job Types**: Full-time, Permanent
**Salary**: $16.00-$20.00 per hour
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
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