Hotel Front Desk Agent Wanted
6 months ago
The Business Inn and Suites is a privately owned 170 unit hotel, conveniently located in downtown Ottawa.
**We offer a regular schedule and guarantee 5 x 8 hour shifts = 40+ hours per week (Day 7:30am-3:30pm and/or Evening 3:30pm-11:30pm), all year round.**
**We offer a free benefits package after 1 months of full-time employment: we cover 80% of prescriptions up to $1,000. per year and 80% of dental/vision up to $1,000. per year, and offer a CAA membership with the option of both life and critical illness insurance.**
**Qualities**:
- Professional in appearance and demeanour.
- Friendly and engaging, outgoing personality.
- Reliable and hospitable.
**Job Duties**:
- Consistently demonstrate a commitment to personalized guest service excellence.
- Assist with co-ordination and monitoring of Housekeeping and Maintenance department team activities.
- Monitor and assist with 3rd party website bookings and updating inventory levels.
- Compile (and report on) competitive market occupancy and rate information.
- Ensure the highest level of guest satisfaction during all phases of the guest experience including prompt response to inquiries/requests, and smooth and efficient reservation/arrival/departure processing.
- Know all procedures for emergency/safety response.
- Maintain a high level of professionalism in all aspects of job performance.
**Skills & Qualifications**
- Multi-faceted information technology and/or computer knowledge.
- Excellent customer service; pleasant, courteous, empathetic, prompt, professional.
- Demonstrate organization and multi-tasking ability.
- Knowledge of points of interest and activities in Ottawa and the downtown area in particular.
- Able to work in a team environment
- Previous hotel experience preferred.
**- French language skills/ Bilingualism preferred.**
**Job Types**: Permanent, Full-time
**Salary**: $19.00-$22.00 per hour
**Benefits**:
- Dental care
- Discounted or free food
- Life insurance
- On-site gym
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: In person
-
Hotel Front Desk Representative
2 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeJob OverviewAs a Guest Services Agent with Silver Hotel Group, you will play a vital role in providing exceptional service to our guests, ensuring their experience is memorable and enjoyable. Estimated Salary: $45,000 - $55,000 per yearResponsibilitiesWe are seeking a highly motivated individual who can effectively handle front desk operations,...
-
Full-time Hotel Front Desk Agent
6 months ago
Ottawa, Canada Les Suites Hotel, Ottawa Full time**THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...
-
Front Desk Agent
5 months ago
Ottawa, Canada Les Suites Hotel, Ottawa Full time**THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...
-
Front Desk Agent
6 months ago
Ottawa, Canada Les Suites Hotel, Ottawa Full time**THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...
-
Front Desk Agent
6 months ago
Ottawa, Canada Les Suites Hotel, Ottawa Full time**THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...
-
Front Desk Agent
6 months ago
Ottawa, Canada Cartier Place Suite Hotel Full timeWe are currently seeking part time Front Desk Agents for our family owned and operated Hotel. Responsibilities and requirements include: Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard; - Guest reservations; Position requirements include: - Must be...
-
Front Desk Agent
2 weeks ago
Ottawa, Canada Les Suites Hotel, Ottawa Full time**THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...
-
Front Desk Agent
2 months ago
Ottawa, Canada Les Suites Hotel, Ottawa Full time**THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...
-
Front Desk Agent
4 weeks ago
Ottawa, Canada Quality Inn & Suites Full time**Job Summary** **Duties** - Greet and welcome guests upon arrival, ensuring a positive first impression. - Manage check-in and check-out processes efficiently, handling reservations and guest inquiries. - Provide information about hotel services, local attractions, and amenities to enhance the guest experience. - Handle phone calls promptly with excellent...
-
Front Desk Representative
3 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeGuest Services Agent We're seeking a highly skilled Guest Services Agent to join our team at Fairfield Inn & Suites by Marriott Ottawa Kanata. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay. Key Responsibilities Maintain...
-
Front Desk Agent
6 months ago
Ottawa, Canada Homewood Suites by Hilton Ottawa Downtown Full time**Description**: **Front Desk Agent / Guest Services Specialist** We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring...
-
Front Desk Agent
6 months ago
Ottawa, Canada Concord Hospitality Enterprises Full time**Description**: **Front Desk Agent / Guest Services Specialist** We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring...
-
Front Desk Agent/night Auditor
3 months ago
Ottawa, Canada Cartier Place Suite Hotel Full timeWe are currently seeking a part time Front Desk Agent / Night Auditor for our family owned and operated Hotel. Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard;. Guest reservations;. Review and correct all hotel transactions;. Review and correct all hotel...
-
Front Desk Agent/night Auditor
6 months ago
Ottawa, Canada Cartier Place Suite Hotel Full timeWe are currently seeking a part time Front Desk Agent / Night Auditor for our family owned and operated Hotel. Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard;. Guest reservations;. Review and correct all hotel transactions;. Review and correct all hotel...
-
Front Desk Agent
5 months ago
Ottawa, Canada Welcominns Hotel Full time**General Purpose** Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. **Main Job Duties and Responsibilities** - welcome and greet guests - answer and direct incoming calls - inform guests of hotel rates and services - make and...
-
Hotel Front Desk Team Member
2 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeAbout Our OpportunityWe are currently seeking a skilled Hotel Front Desk Team Member to join our dynamic team at Fairfield Inn & Suites by Marriott Ottawa Kanata. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests.
-
Hotel Front Desk Agent/night Auditor
5 months ago
Ottawa, Canada The Business Inn Full time**Join The Business Inn & Suites team!** Located at 180 Maclaren Street (off Elgin Street), we are seeking a **full-time Front Desk Agent / Night Auditor** for 5 shifts/40 hours weekly. **Use of**: - Multi-line telephone switchboard - Cloud Beds computerized hotel system and running night audit procedures. **Tasks**: - Register arriving guests and...
-
Front Desk Associate
3 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeWe are seeking a dynamic Front Desk Associate to join our team at the Fairfield Inn & Suites by Marriott Ottawa Kanata. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience during their stay.About the Role:Reporting to the Guest Services...
-
Front Desk Agent
6 months ago
Ottawa, Canada Homewood Suites by Hilton Full timeDescription Front Desk Agent / Guest Services Specialist We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring...
-
Front Desk Agent/night Auditor
3 weeks ago
Ottawa, Canada Best Western Plus Ottawa City Centre Full time**FRONT DESK AGENT / NIGHT AUDITOR - FULL TIME** **Summary of Responsibilities**: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests. -...