Hotel Front Desk Agent Wanted

6 months ago


Ottawa, Canada The Business Inn & Suites Full time

The Business Inn and Suites is a privately owned 170 unit hotel, conveniently located in downtown Ottawa.

**We offer a regular schedule and guarantee 5 x 8 hour shifts = 40+ hours per week (Day 7:30am-3:30pm and/or Evening 3:30pm-11:30pm), all year round.**

**We offer a free benefits package after 1 months of full-time employment: we cover 80% of prescriptions up to $1,000. per year and 80% of dental/vision up to $1,000. per year, and offer a CAA membership with the option of both life and critical illness insurance.**

**Qualities**:

- Professional in appearance and demeanour.
- Friendly and engaging, outgoing personality.
- Reliable and hospitable.

**Job Duties**:

- Consistently demonstrate a commitment to personalized guest service excellence.
- Assist with co-ordination and monitoring of Housekeeping and Maintenance department team activities.
- Monitor and assist with 3rd party website bookings and updating inventory levels.
- Compile (and report on) competitive market occupancy and rate information.
- Ensure the highest level of guest satisfaction during all phases of the guest experience including prompt response to inquiries/requests, and smooth and efficient reservation/arrival/departure processing.
- Know all procedures for emergency/safety response.
- Maintain a high level of professionalism in all aspects of job performance.

**Skills & Qualifications**
- Multi-faceted information technology and/or computer knowledge.
- Excellent customer service; pleasant, courteous, empathetic, prompt, professional.
- Demonstrate organization and multi-tasking ability.
- Knowledge of points of interest and activities in Ottawa and the downtown area in particular.
- Able to work in a team environment
- Previous hotel experience preferred.

**- French language skills/ Bilingualism preferred.**

**Job Types**: Permanent, Full-time

**Salary**: $19.00-$22.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Life insurance
- On-site gym
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person



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