Front Desk Representative
3 days ago
Guest Services Agent
We're seeking a highly skilled Guest Services Agent to join our team at Fairfield Inn & Suites by Marriott Ottawa Kanata. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.
Key Responsibilities
- Maintain a warm and friendly demeanor at all times with guests and team members;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check-in and check-outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Review logbook, and emails daily and complete all tasks on the checklist;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
- Perform other duties assigned by the Supervisor or department manager.
Requirements
- Customer Service experience, preferably in a Hotel Front Desk position;
- Excellent written and verbal communication skills are essential;
- Computer literate in Word and Excel. Experience with FOSSE PMS is an asset;
- Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
- A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
- Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
- Available to work days, evenings, weekends, and/or holidays as required;
- Must be legally authorized to work in Canada.
What We Offer
- Work with like-minded team members who are passionate about their work and keep things fun, every day;
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course);
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now;
- Education Reimbursement for you (and your children);
- Annual Wellness Credit;
- Team Member Referral Program;
- Leadership Development;
- Team Building Events;
- Culture of Recognition Program;
- Hotel Stay Discounts.
-
Front Desk Representative
3 weeks ago
Ottawa, Ontario, Canada Accor Full timeAt Fairmont Chateau Laurier, we are seeking a highly skilled Front Desk Representative to join our team. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our internal and external guests.Responsibilities include:Providing outstanding service to our guestsAssisting with tour check-ins and greeting tour...
-
Front Desk Representative
4 weeks ago
Ottawa, Ontario, Canada Victoria Park Medispa Full timeFront Desk Coordinator OpportunityVictoria Park Medispa is seeking a part-time Front Desk Coordinator to join our Kanata team.Responsibilities:Greet and welcome customers with a smile, providing exceptional customer service.Assist with appointment scheduling, directing requests, and providing accurate information.Process appointment payments and perform...
-
Front Desk Representative
4 weeks ago
Ottawa, Ontario, Canada Victoria Park Medispa Full timeFront Desk Coordinator OpportunityVictoria Park Medispa is seeking a part-time Front Desk Coordinator to join our Kanata team.Responsibilities:Greet and welcome customers with a smile, providing exceptional customer service.Assist with appointment scheduling, directing requests, and providing accurate information.Process appointment payments and perform...
-
Front Desk Representative
3 weeks ago
Ottawa, Ontario, Canada Homewood Suites by Hilton Full timeRole OverviewWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Homewood Suites by Hilton. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable.Key Responsibilities:Provide efficient, courteous, and professional assistance to...
-
Front Desk Representative
1 month ago
Ottawa, Ontario, Canada Homewood Suites by Hilton Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites by Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service to...
-
Front Desk Representative
1 month ago
Ottawa, Ontario, Canada Homewood Suites by Hilton Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites by Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service to...
-
Front Desk Representative
4 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Fairfield Inn & Suites by Marriott Ottawa Kanata. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.Key ResponsibilitiesProvide...
-
Front Desk Representative
4 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Fairfield Inn & Suites by Marriott Ottawa Kanata. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.Key ResponsibilitiesProvide...
-
Front Desk Representative
3 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeGuest Services AgentFairfield Inn & Suites by Marriott Ottawa Kanata is seeking a skilled Guest Services Agent to provide exceptional service to our guests.Key Responsibilities:Provide warm and friendly service to guests and team members.Comply with company standards and brand standards.Interact with guests during check-in and check-out procedures.Create and...
-
Front Desk Representative
3 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeGuest Services AgentFairfield Inn & Suites by Marriott Ottawa Kanata is currently seeking a Guest Services Agent to provide exceptional service to our hotel guests.Key Responsibilities:Maintain a warm and friendly demeanor at all times with guests and team members;Comply with all company standards and brand standards, if applicable;Interact with all guests...
-
Front Desk Representative
2 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeHotel Operations CoordinatorFairfield Inn & Suites by Marriott Ottawa Kanata is seeking a Hotel Operations Coordinator to provide exceptional service to our guests. The primary responsibility of this role is to create a positive first and last impression for our guests, while also ensuring a seamless check-in and check-out experience.Key...
-
Front Desk Representative
3 weeks ago
Ottawa, Ontario, Canada Silver Hotel Group Full timeGuest Services AgentFairfield Inn & Suites by Marriott Ottawa Kanata is seeking a skilled Guest Services Agent to provide exceptional service to our guests. As a key member of our team, you will be responsible for creating a positive first and last impression for our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Maintain...
-
Front Desk Clerk
4 weeks ago
Ottawa, Ontario, Canada Domus Building Cleaning Company Ltd. Full timeJob Title: Front Desk Clerk/ReceptionistDomus Building Cleaning Company Ltd. is seeking a highly organized and detail-oriented Front Desk Clerk/Receptionist to join their team in Ottawa, Ontario.Job Overview:The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and supporting administrative...
-
Front Desk Clerk
4 weeks ago
Ottawa, Ontario, Canada Domus Building Cleaning Company Ltd. Full timeJob Title: Front Desk Clerk/ReceptionistDomus Building Cleaning Company Ltd. is seeking a highly organized and detail-oriented Front Desk Clerk/Receptionist to join their team in Ottawa, Ontario.Job Overview:The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and supporting administrative...
-
Front Desk Supervisor
2 weeks ago
Ottawa, Ontario, Canada Randstad Canada Full timeJob SummaryRandstad Canada is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our medical clinic operations, you will be responsible for supervising and leading our front desk receptionist team, ensuring excellent customer service delivery, and maximizing guest service, revenue, efficiency, and employee...
-
Front Desk Coordinator
3 weeks ago
Ottawa, Ontario, Canada AI TAX CONSULTANTS INC. Full timeJob Title: Front Desk CoordinatorWe are seeking a professional and organized Front Desk Coordinator to join our dynamic team at AI Tax Consultants Inc. in Ottawa, Canada. As the first point of contact, you will be responsible for managing front-desk operations and supporting administrative tasks, ensuring seamless daily operations in our office.Key...
-
Front Desk Hotel Receptionist
2 months ago
Ottawa, Ontario, Canada Marlow Properties ( B.C. ) Inc. Full timeJob Title: Front Desk Hotel ClerkWe are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Marlow Properties (B.C.) Inc.Job Summary:The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.Key...
-
Front Desk Hotel Receptionist
4 weeks ago
Ottawa, Ontario, Canada Marlow Properties ( B.C. ) Inc. Full timeJob Title: Front Desk Hotel ClerkWe are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Marlow Properties (B.C.) Inc.Job Summary:The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.Key...
-
Front Desk Hotel Receptionist
4 weeks ago
Ottawa, Ontario, Canada Marlow Properties ( B.C. ) Inc. Full timeJob Title: Front Desk Hotel ClerkWe are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Marlow Properties (B.C.) Inc.Job Summary:The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.Key...
-
Front Desk Hotel Receptionist
4 weeks ago
Ottawa, Ontario, Canada Marlow Properties ( B.C. ) Inc. Full timeJob Title: Front Desk Hotel ClerkWe are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Marlow Properties (B.C.) Inc.Job Summary:The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.Key...