Cns Technical Services Manager

4 weeks ago

Ottawa, Canada NAV Canada Full time

Job Posting Title

CNS Technical Services Manager

Job Category

Systems Engineering

Language Requirements

Bilingual / Bilingue

English and French are required / Le français et l'anglais sont requis.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2024-06-19

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Reporting to the Technical Services Manager, the CNS Technical Services Manager is responsible for ensuring that all facets of the CNS organization contribute to air transportation safety.

The CNS Technical Services Manager is accountable for system integrity and operation, project implementation, a quality control program, training, certification, facilities, human and financial resources.

The manager will be responsible for both Ottawa and Quebec teams.

**Job Description**:
What NAV CANADA offers you:

- Challenging, team-oriented work environment
- Competitive compensation and flexible benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Flexible work arrangements
- Diverse and inclusive workforce

In this role you will:
People Leadership
- Lead a team of employees by creating a collaborative and positive work environment that provides its employees direction, regular communication, development opportunities, and a commitment to a common vision and shared values.
- Coach, mentor, and develop employees to create a high performing and highly engaged team of professionals.
- Plan and manage the activities of employees, including the responsibility for hiring, resource allocation, prioritization, staff development, performance management, leave and overtime authorization, and disciplinary action, as required.
- Direct the day-to-day activities by establishing the work unit’s strategies, business goals, performance indicators and objectives, priorities, work plans, milestone deliverables, financial and resource plans.
- Complete regular performance conversations and assessments of their team and establish developmental assignments and training strategies to continually advance the team.
- Ensure the team provides agreed to service levels for performance, reliability, availability, and maintenance.
- Ensure that all employees have current competencies in order to comply with regulatory requirements.
- Work with your Manager and Labour Relations to address performance or behaviour that may require discipline which involves a variety of scenarios from verbal to written warnings, suspensions, or ultimately dismissal.

Relationship Management
- Develop and maintain strong relationships within the FIR, advocating for an engaged and motivated workforce, building skills to leverage capabilities of diverse groups of individuals, and maintaining a collaborative working environment and effective employee relations.
- Work effectively and in a highly collaborative fashion with local FIR management, peers in other FIR’s, and national ANS technology to deliver services, influence change, and build support for initiatives.
- Develop and maintain close and mutually beneficial relationships with key internal stakeholders and union representatives.
- Partner with key stakeholders and collaborate with other business units, users, and customers in order to proactively monitor and respond to customer needs and enhance efficiencies as well as implement technologies to contribute to resource and service improvements.

Technology Management
- Ensure CNS technology equipment and materials are available, reliable, accurate, and properly maintained.
- Manage CNS systems operations by:

- Analyzing electronic system performance.
- Monitoring and evaluating the maintenance program.
- Developing tactical and strategic plans to improve system performance.
- Analyzing and adjusting to workload and staffing requirements, developing schedules, assigning maintenance responsibility, and tracking progress.
- Monitoring, evaluating, and adjusting work processes using risk management principles.
- Manage the introduction of CNS systems and enhancements within the FIR by:

- Triaging MR requests within the FIR.
- Coordinating the introduction of Operational Readiness Deployments in the FIR in collaboration with National ANS Technology teams.
- Manage the Quality Control Program to ensure compliance to CARS (regulated by Transport Canada), International Standards Organization (ISO) and Integrated Quality Assurance (IQA) by participating in audits and site inspections, responding to audit reports, providing follow-up, and assessing customer requirements.
- Identify, develop, implement, and continually refine strategies, metrics, practices, and procedures for the management and reporting of technology and process performance.
- Ensure that all activities of the function align to corporate policy, standards, procedures, guidelines, and directives.
- Establish and conduct regular management review of goals, objectives, and performance indi

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