Technical Services Manager

7 months ago

Ottawa, Canada BGIS Full time

Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia

**SUMMARY**

The Technical Manager (BAS) supports the account leader in achieving greater efficiencies, cost savings and client satisfaction by implementing and driving a consistent approach in the execution of BAS related facility management programs throughout the account.

**KEY DUTIES & RESPONSIBILITIES**

**People Leadership**

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
Full involvement with recruiting talent.

Provides mentoring, coaching and guidance to all team members.

Objectively recommends compensation adjustments.

Manages all aspects of performance.

Facility Management Programs

Represents the account at cross-account leadership council and collaborates with account leaders and other relevant stakeholders to review, develop and refine Building Automation Systems (BAS) related facility management programs along with related processes and technologies in order to achieve efficiency gains and ongoing operational excellence.

Leads the implementation of BAS related facility management programs and program enhancements for the assigned account and drives consistency in program execution throughout the account.

Overall accountability for the OMP (Optimized Maintenance plan) and SOW for service agreements (BAS related).

Directly responsible for a regional team of BAS Specialists.

Is responsible for development and maintenance of all BAS related processes and work instructions.

Cost Savings (Energy and Operations)

Leads the assigned account team in the continuous identification of cost savings opportunities for the account and the client.

Identifies, recommends and executes opportunities to reduce and/or consolidate services to the General Manager and the client.

Recommends, develops and executes cost savings opportunities.

**Client Satisfaction**

Identifies, recommends and implements programs to achieve greater client satisfaction. Programs may include but may not be limited to communication and innovation.

Collaborates with account leaders from different accounts to review, develop and refine related programs to enhance client communication and satisfaction.

Leads the implementation of related programs for assigned account.

Reports in person progress and performance to client and BGIS executives.

Service Delivery - Performance Management (Technical Serves team including over-view of Technicians)

Accountable for collaborating with account senior management and relevant stakeholders to ensure service delivery performance objectives are met.

Conducts a high-level review of the programs to ensure that all requirements are delivered as per the master services agreement

Identifies shortcomings in service levels and provides recommendations to enhance performance.

Collaborates with account senior management to develop and implement action plans to remediate performance gaps.

Collaborates with relevant stakeholders to ensure all capital planning requirements are identified, budgeted and recommended to the client.

Third Party Service Providers - Performance Management (Support 3rd Party Service providers, Lease, and Tenants)

Accountable for performance management of third-party service providers (BAS Vendors) through activities including but not limited to establishment and measurement of key performance indicators, and regular business reviews.

Collaborates with Procurement team to lead contract development and review for all third-party providers for the entire account.

**KNOWLEDGE & SKILLS**

University Degree or College Diploma in BAS operations and maintenance with extensive experience that typically comes from 10+ years of progressive experience.

Exceptional communication skills both technically and strategically. Able to communicate effectively with front-line technicians as well as executives.

Demonstrated experience leading diverse teams of stakeholders.

**Licenses and/or Professional Accreditation**

None required.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diver

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