Manager, Level of Service

4 weeks ago

Ottawa, Canada NAV Canada Full time

Job Posting Title

Manager, Level of Service

Job Category

Operational Support

Language Requirements

Bilingual / Bilingue

Posting Start Date

2023-03-09

Posting End Date

2023-03-27

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

**Job Description**:
In this role you will:

- Assesses the need for changes to levels of service within all airspace over which NAV CANADA has designated authority.
- Conducts national level of service change proposals across NAV CANADA lines of business with focus on Service Delivery activities.
- Conducts aeronautical study activities to evaluate level of service at locations across the country.
- Coordinates and participate as a member of the level of Service (LOS) team towards the successful completion of organizational goals and objectives.
- Conducts industry stakeholder consultations related to aeronautical studies.
- Produces aeronautical study reports for Transport Canada.
- Positively contributes to improving the engagement of Level of Service team.

What you bring:
**Education**:

- Community College Diploma or Undergraduate degree in an aviation related field. In lieu of the diploma/degree a combination of experience and aviation professional rating (eg. ATC, FSS, ATPL, AME, CNS/ATM) may be acceptable.

**Experience**:

- Minimum 5 years experience with operational air traffic service provision and/or aircraft operations.
- Experience managing external industry stakeholder relationships.
- Experience conducting risk assessments, drafting reports and recommendations to senior management.
- Experience in project management would be considered an asset.

Knowledge:

- Technical and operational knowledge of air traffic management procedures and NAV CANADA communications, navigation, and surveillance equipment/technologies.
- Knowledge of the Canadian airspace structure.
- Knowledge of Transport Canada regulations related to air traffic service provision.
- Knowledge of process management, facilitation, change management, performance measurement and risk analysis and management.

How others describe you:
Abilities:

- Ability to communicate in a clear, concise and effective manner both verbally and in writing.
- Ability to identify critical issues in a complex environment.
- Ability to build alliances and create consensus.
- Ability to recognize and act on the opportunity to create value for the corporation.

Personal Suitability:

- Displays and promotes professional and ethical behaviour.
- Mediation and facilitation skills.
- Leadership skills
- Project management skills

What NAV CANADA offers you:

- Challenging, team-oriented work environment
- Competitive compensation and flexible benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Flexible work arrangements
- Diverse and inclusive workforce

Working Conditions:

- Occasional travel may be required.
- Work location is Ottawa. Alternate work location may be considered under flexible work arrangements.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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