Manager, Level of Service

1 week ago

Ottawa, Ontario, Canada NAV Canada Full time
Job Posting Title

Manager, Level of Service

Job Category

Operational Support

Language Requirements

Bilingual / Bilingue

Posting Start Date

Posting End Date

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l'expérience

Job Summary

Job Description:

In this role you will:

  • Assesses the need for changes to levels of service within all airspace over which NAV CANADA has designated authority.
  • Conducts national level of service change proposals across NAV CANADA lines of business with focus on Service Delivery activities.
  • Conducts aeronautical study activities to evaluate level of service at locations across the country.
  • Coordinates and participate as a member of the level of Service (LOS) team towards the successful completion of organizational goals and objectives.
  • Conducts industry stakeholder consultations related to aeronautical studies.
  • Produces aeronautical study reports for Transport Canada.
  • Positively contributes to improving the engagement of Level of Service team.

What you bring:

Education:

  • Community College Diploma or Undergraduate degree in an aviation related field. In lieu of the diploma/degree a combination of experience and aviation professional rating (eg. ATC, FSS, ATPL, AME, CNS/ATM) may be acceptable.

Experience:

  • Minimum 5 years experience with operational air traffic service provision and/or aircraft operations.
  • Experience managing external industry stakeholder relationships.
  • Experience conducting risk assessments, drafting reports and recommendations to senior management.
  • Experience in project management would be considered an asset.

Knowledge:

  • Technical and operational knowledge of air traffic management procedures and NAV CANADA communications, navigation, and surveillance equipment/technologies.
  • Knowledge of the Canadian airspace structure.
  • Knowledge of Transport Canada regulations related to air traffic service provision.
  • Knowledge of process management, facilitation, change management, performance measurement and risk analysis and management.

How others describe you:

Abilities:

  • Ability to communicate in a clear, concise and effective manner both verbally and in writing.
  • Ability to identify critical issues in a complex environment.
  • Ability to build alliances and create consensus.
  • Ability to recognize and act on the opportunity to create value for the corporation.

Personal Suitability:

  • Displays and promotes professional and ethical behaviour.
  • Mediation and facilitation skills.
  • Leadership skills
  • Project management skills

What NAV CANADA offers you:

  • Challenging, teamoriented work environment
  • Competitive compensation and flexible benefits
  • Defined benefit pension plan
  • Opportunities for growth and development
  • Flexible work arrangements
  • Diverse and inclusive workforce

Working Conditions:

  • Occasional travel may be required.
  • Work location is Ottawa. Alternate work location may be considered under flexible work arrangements.
NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society.

If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply.

NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment.

If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require.

NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

We thank all applicants for their interest; only those selected for an interview will be contacted.

  • Manager, Financial Services

    1 week ago

    Ottawa, Ontario, Canada Senate of Canada Full time

    About the SenateThe Senate plays a unique role in shaping our country's democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.As a workplace, the Senate is composed of dynamic people representing our nation's diverse talents, backgrounds and...

  • Manager, Public Affairs

    1 week ago

    Ottawa, Ontario, Canada The Professional Institute of the Public Service of Canada Full time

    'Division: Office of the PresidentCity:Ottawa, ONType of position:Hybrid with officeJob Term: Permanent Full-time (35 hours per week)Union/Non: ExcludedCompetition: 23-100The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada. requires a Manager, Public Affairs for...

  • Service Desk Technician Level 1

    1 week ago

    Ottawa, Ontario, Canada Aversan Full time

    SERVICE DESK TECHNICIANLocation: Ottawa, ONJob Type: On-siteRESPONSIBILITIES Provide outstanding customer service. Operate as first and second level support to endusers running workstations and laptops and extend/simplify remote support for global users. Perform Windows network administration tasks. Prepare, maintain and uphold logging and reporting...

  • Manager, Travel, Meeting and Events

    1 week ago

    Ottawa, Ontario, Canada The Professional Institute of the Public Service of Canada Full time

    Division: Corporate ServicesCity:Ottawa, ONType of position:Hybrid with officeJob Term: Permanent Full-time (35 hours per week)Union/Non: ExcludedCompetition: 24-18The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires a Manager, Travel, Meeting and Events...

  • Service Management, Manager

    1 week ago

    Ottawa, Ontario, Canada Alpha Auto Group Full time

    Welcome to Alpha Auto Group (aka AAG), where the thrill of the road meets top-notch service Welcome to Alpha Auto Group (aka AAG), where the thrill of the road meets top-notch service We're on the lookout for a Service Manager extraordinaire to join our team. We need someone with a passion for great service, mad skills, a hunger for growth and collaboration,...

  • Client Services Engineer

    1 week ago

    Ottawa, Ontario, Canada Abacus Service Corporation Full time

    Department: 1CAF : CCCAN_1CAF_DIS-CPL Job Category: R&D: Systems Engineering & General Studies Job Code: Hardware Application Engineer:POS Job Title: Client Services Engineer Keywords: Number of Positions: 1 Remaining Positions: 1 Duties: As a member of a Global Support Success team, the Sr. Client Services Engineer will be...

  • Manager, Operations

    1 week ago

    Ottawa, Ontario, Canada The Professional Institute of the Public Service of Canada Full time

    Division: Corporate ServicesCity:Ottawa, ONType of position: In person / on-siteJob Term: Permanent Full-time (35 hours per week)Union/Non: ExcludedCompetition: 24-17The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires a Manager, Operations for its...

  • Information Management Administrator

    1 week ago

    Ottawa, Ontario, Canada Canadian Security Intelligence Service Full time

    Job Summary: Respond to client requests for creation, filing, charge in/out of corporate files Support retention and disposition activities Participate in information digitization and quality assurance Provide information management advice and guidance to clients related to IM policies, procedures and initiativesEducation: High School diploma and two (2)...

  • Server/service Assistant

    1 week ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Server/Service AssistantTake a central roleThe Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in an organization with significant impact on the economic and financial...

  • Managed Service Coordinator

    1 week ago

    Ottawa, Ontario, Canada Scientific Search Full time

    Sign in to save Service Manager at Scientific Search . As the Service Manager, you'll lead a dedicated team of US technicians in both deploying service projects and administering the department. This position is not just about managing; Opportunity to develop and deliver in-house training, enhancing your leadership skills. Full benefits package including...

  • Automotive Service Manager

    1 week ago

    Ottawa, Ontario, Canada Alpha Auto Group Full time

    1 week ago Be among the first 25 applicants Job DescriptionWelcome to Alpha Auto Group (aka AAG), where the thrill of the road meets top-notch service We put our customers first, making sure every ride with us is a world-class experience Job DescriptionWelcome to Alpha Auto Group (aka AAG), where the thrill of the road meets top-notch service We put our...

  • Regional Service Manager

    1 week ago

    Ottawa, Ontario, Canada BGIS Full time

    Who We AreSUMMARYThe Regional Service Manager is responsible for the effective management of a skilled trades operation.Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining...

  • Customer Service Analyst

    1 week ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Customer Service AnalystTake a central roleThe Bank of Canada has a vision to be "a leading central bank—dynamic, engaged and trusted—committed to a better Canada." No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in a diverse and inclusive organization with significant impact on the...

  • Facilities Service Representative

    1 week ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Facilities Service RepresentativeTake a central roleThe Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in an organization with significant impact on the economic and...

  • Analyst, Incident Management

    1 week ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Analyst, Incident Management & ResponseTake a central roleThe Bank of Canada has a vision to be "a leading central bank—dynamic, engaged and trusted—committed to a better Canada." No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in a diverse and inclusive organization with significant...

  • Manager, Translation Services

    1 week ago

    Ottawa, Ontario, Canada The Ottawa Hospital Full time

    About The Ottawa Hospital:Inspired by research and driven by compassionThe Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.From the compassion of our people to the relentless pursuit of new...

  • Service Manager CAN

    1 week ago

    Ottawa, Ontario, Canada Rush Enterprises Inc. Full time

    Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing,we are looking for...

  • Human Resources and Operations Manager

    1 week ago

    Ottawa, Ontario, Canada Ottawa Chinese Community Service Centre (OCCSC) Full time

    Employer: Ottawa Chinese Community Service Centre (OCCSC)Job City: OttawaWork Format: HybridApplication Deadline: Friday, May 31, 2024Job Terms: Full-timeSalary: $65K - $70KJoin Our Team at Ottawa Chinese Community Service Centre (OCCSC)Position: HR and Operations ManagerLocation: 400 Cooper Street, Suite 2000, Ottawa, Ontario, Canada K2P 2H8.About OCCSC:...

  • Disability Management Specialist

    1 week ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Disability Management SpecialistTake a central roleThe Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in an organization with significant impact on the economic and...

  • Transportation Services Supervisor

    1 week ago

    Ottawa, Ontario, Canada Senate of Canada Full time

    About the SenateThe Senate plays a unique role in shaping our country's democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.As a workplace, the Senate is composed of dynamic people representing our nation's diverse talents, backgrounds and...