Quality Manager

3 months ago


Vancouver, Canada Graham Full time

Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and knowledgeable teams deliver projects that enable communities to thrive and people to live, work, move and grow in a rapidly changing world. With over nine decades of experience, Graham has the resources, capacity and expertise to undertake projects of every scope, scale and complexity. Join our team to deliver a better tomorrow.

We are seeking top-tier talent to join our Buildings division and deliver innovative projects in the healthcare, education, hospitality, recreational, entertainment, retail, commercial office, mixed-use, multi-family residential and light industrial sectors. As a member of this collaborative team, you can expect a safe, diverse and inclusive environment, and on-going learning and career development opportunities.

**About the Role**

The Quality Manager is accountable for providing planning, leadership, coordination, and management for the Graham Quality Management System (QMS) implementation on Site.

**As a Quality Manager at Graham you will**:

- Ensure that the Quality processes are in place and refined to provide final closeout of projects.
- Maintain relationships and communication tools as needed with suppliers and other key project personnel to verify that the quality of the supplied materials / services can be reasonably assured.
- Develop and communicate the performance standards and metrics by which the quality will be measured.
- Assist with the oversight of development and implementation of an organizational and responsibility matrix for the Quality team.
- Initiate and assist with the development of new Quality protocols and process.
- Establish and implement KPIs (Key Performance Indicators) for monitoring the Quality system implementation and effectiveness.
- Maintain accountability for communicating, leading, and lagging KPIs to the organization.
- Develop regular status reports for company executives and project steering committees, detailing status of QMS and recommending actions to be taken.
- Provide contributory support and input to the operations and corporate Quality budget.
- Establish and maintain relationships with Quality AOEs in public and private sector clients, construction joint
- venture partners, and key specialist subcontractors, as well as other stakeholders such as design teams, suppliers, and user groups that reflect and support Graham core values.
- Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting or exceeding customer requirements and expectations.
- Execute written correspondence to external parties (clients, partners, government agencies, etc.) on behalf of the company.
- Present information / reports to senior business unit leaders.
- Seek new business opportunities through relationships.

**Qualifications / Experience**
- Minimum High School Diploma; trade experience, certification / diploma, or degree in Construction Management, Engineering, Business, or a related field is preferred.
- Minimum 5 years of experience. Depending upon the project size, scope, and complexity the years of experience may vary and may require an ability to assist with more than one project at a time.
- Completion of 1 to 4 larger-scale projects as a Quality Manager and / or experience managing a large organization’s QMS.
- Strong technical proficiency in Quality-related areas, including ISO 9001, ASME, CWB, related legislation, auditing, and data analysis.
- Experience and acumen required to anticipate client requirements, work proactively regarding risk and claim management, and work with full autonomy.
- Superior presentation skills and verbal / written communication skills.
- Proven relationship-building and business development skills.
- Superior leadership skills with ability and willingness to face challenges, solve problems, and motivate others, while maintaining effective relationships with clients.

**Compensation**:

- $118,300 - $177,500 per annum.
- Salary will commensurate with education and experience.
- Excellent Flexible Health & Dental benefits plan, Life and Disability Insurance
- Pension savings plan with employer match
- 3 to 5 weeks of vacation per year, with credit for prior industry experience

Graham is an Equal Opportunity Employer, and employment selection decisions are based on merit, qualifications, and abilities. Graham does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by country, regional or local law.

No unsolicited



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