Quality Manager

6 months ago

Vancouver, Canada EBC Inc. Full time

EBC thinks outside the box and deploys all its know-how to carry out major infrastructure projects: bridges, roads, highways, tunnels, marine installations. Our ability to meet deadlines and budgets as well as our vast expertise in the field allow us to actively participate in large-scale projects such as the Samuel-De-Champlain Bridge, the Réseau Express Métropolitain (REM) and the Site C hydro-electric power station located near Fort St-John in British Columbia.
- Our seasoned team of engineers, project managers, and other specialists also put their energy into the construction of wind farms and to the benefit of hydroelectric projects such as dams, power stations, tunnels, and dikes. EBC is positions as a true leader in this sector. Our range of specialized services has made our reputation in Canada.
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Under the direction of the Director of Quality, it is the Quality Manager's responsibility for managing all aspects of the quality processes and programs, and ensure the timely completion and meeting of expectations for all Quality-related projects and elements, while maintaining long-term stakeholder relationships and managing and mentoring junior quality staff and other team personnel.

Key functions include involvement in regulatory QMS audits, review and update of the QMS, development and implementation of new Quality Process documents, management of KPIs, and lessons learned and best practices. The incumbent maintains a relentless focus on quality and continuous improvement with the vision of meeting and exceeding customer needs and expectations, and is highly proficient with the technical, leadership, and communication skills required to manage a complex QMS with autonomy.

Essential Functions include:

- Ensure that the quality processes are in place and refined to provide final closeout of projects;
- Maintain relationships and communication tools as needed with suppliers and other key project personnel to verify that the quality of the supplied materials / services can be reasonably assured;
- Develop and communicate the performance standards and metrics by which the quality will be measured;
- Assist with the oversight of development and implementation of an organizational and responsibility matrix for the Quality team;
- Initiate and assist with the development of new quality protocols and processes;
- Establish and implement KPIs (Key Performance Indicators) for monitoring the Quality system implementation and effectiveness;
- Maintain accountability for communicating, leading, and lagging KPIs to the organization;
- Develop regular status reports for the client and the Quality Director, detailing status of QMS and recommending actions to be taken;
- Establish and maintain relationships with the project consultants, clients, vendors, and key specialist subcontractors, as well as other stakeholders such as design teams, suppliers, and user groups that reflect and support Graham core values;
- Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting or exceeding customer requirements and expectations;
- Execute written correspondence to external parties (clients, partners, government agencies, etc.) on behalf of the company;
- Present information / reports to senior business unit leaders;
- Demonstrate HSE and Quality behaviours that reflect corporate expectations of Zero Incident Culture.

**Benefits**:

- Competitive salary;
- 4 weeks of annual vacation;
- Flexible group insurance program upon entry;
- Group RRSP with employer contribution to a Deferred Profit-Sharing Plan (DPSP);
- 24-hour access to a virtual doctor (telemedicine);
- Training and development programs;
- Employee assistance program;
- Active social club and health and wellness committee;
- Diverse, innovative and stimulating environment;
- A company built on values of respect, integrity and a job well done;
- Firm recognized as one of Canada’s Best Managed Companies.

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