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Customer/member Service Supervisor

2 months ago

Edmonton, Canada Royal Glenora Club Full time

**Responsibilities**:

- Supervise a team of customer service representatives and ensure excellent customer service is provided
- Set performance goals and objectives for the team and monitor their progress
- Handle escalated customer inquiries or complaints and resolve them in a timely manner
- Develop and implement customer service policies and procedures
- Train new customer service representatives on company policies, products, and services
- Analyze customer service data to identify areas for improvement and implement strategies to enhance customer satisfaction
- Collaborate with other departments to improve overall customer experience
- Conduct performance evaluations for team members and provide feedback for improvement

**Requirements**:

- Proven experience in a customer service supervisory role
- Excellent project management skills with the ability to prioritize tasks and meet deadlines
- Strong communication skills, both written and verbal, with the ability to effectively interact with customers and team members
- Multilingual abilities, particularly in English and Spanish, are highly desirable
- Ability to analyze data, identify trends, and make data-driven decisions
- Strong negotiation skills to resolve customer issues effectively
- Proficient in using customer service software and tools
- Leadership qualities with the ability to motivate and inspire a team

If you are a dedicated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team as a Customer Service Supervisor and make a positive impact on our customers' experience.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Employee assistance program
- Extended health care
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

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