Customer Service Supervisor

3 months ago

Edmonton, Canada Quadra Full time

**Position**: Customer Service Supervisor

**Location**: Edmonton, Alberta (Hybrid / Flexibility policy)

**Status**: Permanent, full-time (1)

Are you a charismatic leader looking for a role where you will make a difference to your team? Are you defined as an empathetic person, an excellent team player and a positive leader? You like challenges and making quick decisions in action? We are currently looking for our next team leader to oversee our team of Customer Service Representatives, Advisors and Specialists that are based out in Edmonton and Grande-Prairie, Alberta.

Quadra is currently recruiting for a dynamic and authentic professional to fill the role of Customer Service Supervisor. This role is based out of our Edmonton, Alberta facility and will lead a team that are based out of Edmonton and Grande Prairie. Some travel (mínimal) is to be expected between the two locations in order to facilitate meetings and human relations.

About your future team
At Quadra, we put people first so that together, we can reimagine the possibilities.
We offer you the opportunity to be part of a collaborative, innovative and determined team within a growing, people-oriented, a Great Place to Work® certified organization. You will work with dynamic colleagues who are eager to share their knowledge with you. Quadra Chemicals is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in select markets in the United States. We are a rapidly growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business.

Here are the main responsibilities of a Customer Service Supervisor:
Leadership
- Lead the customer service team in Alberta in a manner that encourages the team to take ownership and responsibility for customer service and productivity
- Lead weekly meetings with team, ensure follow-ups and distribution of tasks
- Performance management, service level management for his/her team and ensure that service meets Quadra's requirements and standards
- Ensure that team members understand the strategic objectives of the department as well as their personal objectives
- In collaboration with the Customer Service Manager, responsible for maintaining an environment that supports Quadra's vision and culture of agility, empathy and fun at work
- Ensure goals and performance reviews are completed with all team members: including annual plan, mid-year reviews and annual performance reviews
- Ensure onboarding, integration, training and coaching is provided to support the development and learning of team members
- Participate to national meetings, trainings, conference with the other Supervisors and/or Sales Team as requested by the Customer Service Manager

Technical role
- Understand the role of a customer service representative and be able to assume and master all facets of the role
- Assess areas, trends and root causes that require improvement or action
- Communicate across all internal departments to resolve issues and ensure the highest level of customer satisfaction
- Assume a key role with the sales team to become a partner of choice to continue to support customers in the best way possible

Procedures and continuous improvement
- Ensure that continuous improvement initiatives and procedures are understood and followed within the customer service team
- Implement, promote and ensure a clear understanding of all procedures and technology changes
- Encourage collaboration within the team to find ways to improve productivity - using technology and process innovation
- Identify, analyze and improve existing processes within the department with the goal of improving process efficiency. Proposal for continuous improvement
- In collaboration with other supervisors, the UX department and the learning department, create training materials and cheat-sheets to help the team in its development
- Participate in various inter-departmental meetings to support department growth and continuous improvement

**Which key skills and attributes are we looking for?**:

- Strong leader that communicates well, respect their people and show empathy
- Supportive, lead by example and able to create a vision
- Agility and adaptability
- Innovation and creativity
- Strong negotiation skills and decision-making skills
- Proven experience in process analysis and continuous improvement

What qualifications / requirements are needed to have success in this role ?:

- Have a post-secondary diploma or College diploma ideally in Business, Administration, Management, or any related field
- 10+ years of relevant experience in Customer Service experience ideally within the distribution, manufacturing and/or procurement industry
- Minimum of 5 years of proven leadership, management, team supervision, performance management, and multi-project management experience
- Proven experience in the fol

  • Customer Service Agent

    3 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Service Supervisor

    3 months ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    Full Time Customer Service Supervisor Main Terminal - YEG Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and...

  • Customer Service Supervisor

    4 weeks ago

    Edmonton, Alberta, Canada London Drugs Limited Full time

    Sales Supervisor Position at London Drugs LimitedLondon Drugs Limited, a prominent retail chain in Canada, is seeking motivated individuals to fill the role of Sales Supervisor. In this position, you will play a crucial role in managing merchandising strategies, enhancing customer service, and overseeing daily store operations. As a Sales Supervisor, you...

  • Customer Service Supervisor

    4 weeks ago

    Edmonton, Alberta, Canada London Drugs Limited Full time

    Sales Supervisor Position at London Drugs LimitedLondon Drugs Limited, a prominent name in the Canadian retail sector, is seeking dynamic individuals to fill the role of Sales Supervisor. This position involves managing merchandising strategies, enhancing customer service experiences, and overseeing daily store operations. As a Sales Supervisor, you will...

  • Customer Service Supervisor

    5 days ago

    Edmonton, Alberta, Canada G19 Graphics Ltd. Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Supervisor to join our team at G19 Graphics Ltd.As a Customer Service Supervisor, you will be responsible for providing exceptional customer service, resolving customer complaints, and leading a team of customer service representatives.Key Responsibilities:* Provide exceptional...

  • Customer Service Supervisor

    5 days ago

    Edmonton, Alberta, Canada G19 Graphics Ltd. Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Supervisor to join our team at G19 Graphics Ltd.As a Customer Service Supervisor, you will be responsible for providing exceptional customer service, resolving customer complaints, and leading a team of customer service representatives.Key Responsibilities:* Provide exceptional...

  • Customer Service Supervisor

    4 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.Key Responsibilities:Leadership and Supervision: Co-ordinate activities...

  • Customer Service Supervisor

    4 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department and ensuring that our clients receive exceptional service.Key...

  • Customer Service Supervisor

    4 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department and ensuring that our clients receive exceptional service.Key...

  • Customer Service Supervisor

    2 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department and ensuring that our clients receive exceptional service.Key...

  • Customer Service Supervisor

    2 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department and ensuring that our clients receive exceptional service.Key...

  • Customer Service Supervisor

    5 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for coordinating activities, verifying work accuracy, and providing technical advice to improve productivity and product quality.Key...

  • Customer Service Supervisor

    4 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for coordinating activities, verifying work accuracy, and providing technical advice to improve productivity and product quality.Key...

  • Customer Service Supervisor

    3 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for coordinating activities with other work units or departments, examining and verifying the accuracy of work, and preparing and submitting...

  • Customer Service Supervisor

    3 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for coordinating activities with other work units or departments, examining and verifying the accuracy of work, and preparing and submitting...

  • Customer Service Supervisor

    3 months ago

    Edmonton, Canada Gem Cabinets Full time

    Job Summary: The Customer Service Supervisor ensures exceptional customer service by overseeing the efficient completion of projects and warranty work. Leading a team of Project Coordinators, Warranty Coordinators, and support staff, the Customer Service Supervisor is pivotal in ensuring customer satisfaction and project success. This position requires...

  • Customer Service Supervisor

    3 months ago

    Edmonton, Canada GAT Airline Ground Support Full time

    **Job Summary**: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention...

  • Customer Service Supervisor

    2 days ago

    Edmonton, Alberta, Canada G19 Graphics Ltd. Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at G19 Graphics Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAuthorize payments by cheque and manage...

  • Customer Service Supervisor

    2 days ago

    Edmonton, Alberta, Canada G19 Graphics Ltd. Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at G19 Graphics Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAuthorize payments by cheque and manage...

  • Customer Service Supervisor

    4 days ago

    Edmonton, Alberta, Canada ONIKON Creative Alberta Inc Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at ONIKON Creative Alberta Inc. As a key member of our operations team, you will be responsible for coordinating activities with other work units or departments, examining and verifying the accuracy of work, and preparing and submitting...